Dental Customer Service Coordinator

16 hours ago

Calgary, Alberta, Canada Dental Metrics Maven Full time $60,000 - $72,000 per year

Dental Customer Relations Coordinator — Calgary, AB

Overview

We are seeking an experienced Dental Customer Relations Coordinator to lead day-to-day front office operations at a busy, community-focused practice in Calgary, Alberta. The ideal candidate brings strong leadership, deep knowledge of Canadian dental insurance and eClaims workflows, and a track record of delivering an exceptional patient experience.

Responsibilities

  • Lead front office operations: phones, scheduling, confirmations/recalls, reception, check-in/out, treatment plan presentation, financial arrangements
  • Oversee billing/collections: insurance verification, eClaims (CDAnet/eClaims portals), reconciliations, AR reporting, follow-ups
  • Maintain efficient patient flow and high service standards; resolve concerns promptly
  • Hire, train, schedule, and coach 2–3 front office team members; conduct performance check-ins
  • Produce weekly/monthly KPIs (production, collections, AR, case acceptance, hygiene reactivation)
  • Optimize workflows in Eaglesoft, Dentrix, ClearDent, Tracker, or similar; ensure data accuracy
  • Support compliance with infection-control protocols and applicable privacy legislation
  • Partner with clinical leadership to execute practice goals; assist chairside only as needed to support flow

Qualifications

  • 3+ years of dental office leadership (lead admin, office manager, or equivalent) in Canada
  • Strong knowledge of Canadian dental insurance, eClaims/CDAnet, predeterminations, and AR best practices
  • Proficiency in major dental PMS platforms and insurer portals
  • Proven team leadership, coaching, and communication skills; calm, solutions-oriented mindset
  • Patient-centric, culturally sensitive, and comfortable in a high-volume environment
  • Asset: familiarity with provincial fee guides and federal/provincial programs (e.g., CDCP)

Schedule

  • Full-time, on-site. Typical weekday hours; occasional evenings/weekends based on patient demand

Compensation & Benefits

  • ~$25-$27 per hour for the right experience/skill mix
  • Benefits package to be discussed during interviews (health/dental, vacation, statutory holidays, RRSP/TFSA options may apply)

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