Administrative Assistant

6 days ago

Mississauga, Canada Achev Full time

At Achev, everyone deserves an equal opportunity to build a better life and a successful future. For over 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.

We thrive in a OneAchev culture where collaboration and integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.

RISE (Investing in Women’s Futures Program) aims to ensure women and 2SLGBTQQIA+ Individuals who experience social and economic barriers to stabilize their lives and embark on a path to healing and wellness and gain the skills needed to gain economic self-sufficiency and security.

We seek an Administrative Assistant who will report to the Manager of Career & Loans Services. The individual who meets the job requirements will be recruited specifically for the IWF program at Achev. This position will provide Admin support and assistance to women, 2SLGBTQQIA+ and non-binary individuals who have experienced violence.

**DUTIES & RESPONSIBILITIES**
- Provide enthusiastic, courteous service to RISE and ACHEV clients, as well as respond to client inquiries by phone and in person in a friendly and welcoming manner.
- Contact clients to confirm/reschedule/rebook appointments as necessary
- Perform a variety of clerical duties, including filing, typing, photocopying, confidential record keeping and document distribution by company policies and procedures
- Contribute to team cohesiveness and team building
- Assist clients by providing general information and referrals to other community services.
- Assist in generating statistical reports regularly
- Register clients and organize client questionnaires and evaluations
- Undertake other duties assigned by the Manager

**QUALIFICATIONS**
- Minimum 2 years working experience in an administrative environment
- Proven customer service skills in a busy office environment
- Well-organized with the ability to enter data with accuracy
- Demonstrated experience in dealing with clients with multicultural issues
- Demonstrated experience in working with women experiencing Gender-based Violence (GBV) and/or mental health issues, an asset
- Advanced numerical and analytical skills
- Demonstrated use of computer technology, including Microsoft Office (Word, Excel, PowerPoint, Teams and Outlook)
- Excellent communication, interpersonal skills, cultural sensitivity and problem-solving skills
- Demonstrated organizational and planning skills
- Adaptable, flexible and able to work in a team environment
- Knowledge of French or a language other than English is an asset
- Ability to multi-task, take initiative and be able to meet deadlines Other duties may be required as assigned

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