Front of House Manager

Front of House Manager
Everwild Nordic Spa and Hotel, Canmore
 
**Must be located in Canmore**
 
About Basecamp Resorts & Everwild
Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. 
Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.  
Why Work for Us? 

Be part of the fastest growing hospitality brand in Canada.
Group health benefits plan (Dental, Vision, Paramedical, and more) 
Generous staff discounts at all our properties
Family and friends discount at Basecamp properties
Company paid staff events.
We offer competitive wages based on experience.
There is room for advancement in our growing company.
We have a friendly atmosphere.
We believe in working hard and having fun 

Position Overview
Everwild Canmore is seeking a Front of House Manager for Rhythm & Howl and Elements Lounge. The successful candidate will have experience with and be passionate about fantastic dining experiences and great food and drink, building fun and high achieving teams that unite the front and back of house, and want to build something special with us in Canmore. We're seeking a hands-on leader that will work alongside our team and make sure that every guest has an exceptional dining and property experience. 
 
The ideal candidate has a minimum of 5 years related experience and loves to lead great teams. One of the follow certifications will be considered an asset, WSET Level 2, Certified Sommelier and/ or ISG (International Sommelier Guild) certification. 
 
Salary: $75,000 - $85,000
Shifts: Full-time, Permanent
Location: Canmore
Accommodation: Subsidized temporary housing is available
 
Key Responsibilities:
1. Guest Experience 

Ensure guests are greeted and seated promptly
Monitor service quality and guest satisfaction 
Handle complaints and resolve issues diplomatically 
Maintain ambiance, cleanliness, and comfort in the dining area 

2. Staff Leadership 

Hire, train, and supervise FOH staff (hosts, servers, bartenders) 
Create steps of service and ensure they are followed 
Maintain elevated service standards 
Create and manage staff schedules 
Conduct team meetings and performance evaluations 
Motivate staff and foster a positive work environment 

3. Operational Oversight 

Coordinate with kitchen and bar teams for smooth service flow 
Manage reservations, waitlists, and table turnover 
Create curated wine and drink lists 
Ensure compliance with health and safety regulation 
Order and manage all beverage inventories 
Monitor and manage inventory of FOH supplies (menus, linens, etc.) 

4. Financial & Administrative Duties 

Assist with budgeting and cost control 
Track labour costs and manage staffing levels efficiently 
Report on service metrics and customer feedback 
Support POS system management and cash handling procedures 

5. Sales & Promotions 

Encourage upselling and suggestive selling 
Implement and oversee special events or promotions 
Analyze customer feedback to improve service and offerings 

Requirements

Minimum 5 years experience in food & beverage or hospitality management, with hotel or destination dining experience considered an asset.
Strong leadership skills with proven ability to hire, train, and motivate high-performing teams.
Hands-on management style with a focus on delivering exceptional guest experiences.
Knowledge of both front-of-house and back-of-house operations, including service standards, reservations, and beverage programs.
Experience with POS systems, scheduling, budgeting, and inventory management.
Excellent communication, organizational, and problem-solving skills; able to remain calm under pressure.
Sommelier or beverage certification (WSET Level 2, Certified Sommelier, or ISG) considered an asset.
Passion for hospitality, food, and beverage, with a commitment to creating memorable, locally inspired dining experiences.

How to apply: please provide a cover letter alongside your resume.
 
Basecamp Resorts is an equal opportunity employer. We are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. We comply with all federal, provincial and local laws that prohibit discrimination when making all decisions about employment. We welcome all applications from a wide range of candidate. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at to discuss your needs confidentially.
 

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