Customer Service Representative

24 hours ago

Montréal, Canada PRAISE ENDURANCE Full time

_**PRAISE ENDURANCE**_ is a Montreal based Running brand that breathes inclusivity, creativity, and passion.

We are currently looking for a sport and tech savvy Customer Service Associate (1-3 years) to join the _**PRAISE**_Team. You will use your skills to make our customers’ experience with the brand seamless. As part of a small company, your work will be key in the ongoing development of _**PRAISE**_ mission through and through.

**KEY RESPONSIBILITIES**
- Assist and advise our customers on the products sold on _**PRAISE EDURANCE**_ according to their needs
- Assist customers in their online and in-person experience by offering style advice and product recommendations
- Stay up to date on _**PRAISE **_products, policies, and processes
- Be the customer’s voice internally when sharing feedback and collaborating with our product design, tech, and operations teams
- Online order verification, fulfilment, cancellations, processing returns & credits
- Picking and packing order for wholesale and ecomm
- Monitor open orders to ensure proper fulfillment and facilitate timely order processing
- Credit processing
- Monitoring and tracking of shipments
- Oversee inventory and keep ecomm store and ATS up to date
- Be a contributing member of our dynamic Member Services team’s shared goals, and strive for continuous improvement
- Complete various customer service-related tasks and duties as assigned

**REQUIREMENTS**
- High EQ. You are a good listener, self-aware, receptive to feedback, anticipator of customer’s needs
- Understanding of the active market to think quickly and offer product suggestions (**runner big plus**+)
- Ease to develop a relationship with all kinds of people
- 1 - 3 years experience in similar role
- Strong written and spoken skills - **French & English**
- Able to complete tasks independently
- Excellent organizational skills
- Ability to manage several tasks simultaneously
- Able to stay calm in stressful situations;
- Motivation to advance in your career (**big plus**+)
- Keen interest in fashion and outdoor products

If this sounds like you, we would love to meet you

We are a start-up building our own culture and approaching the fashion industry in ways we haven't ourselves experienced it before. If you love working with a small passionate team, if you are multi-talented, appreciate a trusting working environment, come say hi.

Schedule:

- Monday to Friday

Application question(s):

- Describe your experience in technical/outdoor product.
- Describe your experience in sports.

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- and write French (preferred)
- and write English (preferred)

Work Location: In person

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