Customer Service Representative

4 days ago

Montréal, Canada WeighPack Systems Inc Full time

**Who we are**:
We design and manufacture packaging machines and automation solutions for the food and pharmaceutical industries. We thrive with passionate people who love working in a fast-paced environment driven by commitments, results, and the continuous challenge to solve problems with regards to product development and manufacturing. Due to our complex product line and manufacturing processes, success is achieved through strong collaboration and trust of our multi-disciplined, diverse team. As product people we are driven by excellence to produce great products for our clients.

**Role**:
We are seeking an ambitious Customer Service Representative who has high energy, naturally motivated to help people, and inherently passionate about machinery and/or technology.

Working under the mentorship of our Project Management Office, you will be given a great opportunity to learn from a hands-on leader while directly contributing to the growth and success of not only our company, but our clients as well. Your responsibilities vary but ultimately, you will be the primary frontline service representative for basic technical support as well as order intaking.

**Outcomes of this role**:

- Responsible for developing and maintaining clear and friendly communication with customers, while offering an optimal service experience.
- Participate in the parts process (quotes, sales order, follow-up)
- Responsible of RMA (create, update, follow-up, close)
- Submit Engineering Change Request (ECR) for product feedback and improvement.
- Call customer for field service solicitations.
- Sell spare parts kit to reduce machine down-time.
- Pro-actively sell slow-moving and obsolete parts.
- Follow-up on Back-Order parts and update customer.
- Create “Part Detail Request” when information is missing about parts (price, not on BOM, no stock-code)
- Follow-up on purchases with customers.
- Create cases, log calls, maintain notes and ensure closure in Maximizer.

**Other stuff we look for**:

- Minimum DEP
- Bilingual both verbal and written
- Strong verbal skills
- Strong PC skills
- Technical acumen

**Why People love working with us**:

- Amazing peers We truly have a fun, dynamic and friendly team who supports each other’s success.
- An ultra-modern and brightwork environment at the intersection of highways 13 & 40.
- Monthly social event, sports teams, wellness workshops and more.
- Flexible hours and work from home.
- Growing business.
- WeighPack University, where we offer learning and career advancement opportunities.

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