Customer Service Representative
2 weeks ago
International trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and warehouse teams.
**Main Responsibilities**:
- Respond to existing and prospective inquiries to house accounts, customers and Sales Representative
- Provide knowledgeable answers to questions about products, pricing, availability and understand each customer's needs
- Update existing customer database, to ensure all communications are logged and identified
- Coordinate communication strategy for Sales Representative and marketing
**About you**:
- Excellent organizational and time-management skills
- Excellent communicator and listener
- Proven ability to effectively manage multiple projects and priorities
- Self-motivated and collaborative
**Qualifications**:
- Previous experience (2-5 years) with B2B Customer service, inbound sales roles
- Previous experience in Retail hardware and/ or Industrial distribution channels
- Must be bilingual and be proficient in French and English
- Good knowledge of MS (Word, Excel, PowerPoint)
- Experience in project management and Sales CRM
- Team player with excellent interpersonal skills
**Schedule**:
- 9 am to 5 pm
- 75% desk position (no remote working), 25% on-site with VP
**Working at Condor...**
- Friendly and dynamic team
- Casual dress code
- Laid back culture
- Growth opportunities
- Competitive salary
- On-site parking
**Location**:
Company located at the corner of Notre-dame street East and highway 25 service road. Accessible by public transportation.
- Metro L'Assomption and bus #33
- or Metro Langelier and bus #22
**Starting date**:
- as soon as possible
**Job Types**: Full-time, Permanent
**Benefits**:
- Paid time off
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
COVID-19 considerations:
Wearing a mask and social distancing.
Work Location: One location
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