Telephone Representative

1 week ago

Montréal, Canada Prime Customer Service Inc Service Clientèle Prime Inc Full time

**Job Summary**

**Duties**
- Conduct outbound calls to prospective clients to introduce our services and generate interest.
- Utilize telemarketing techniques to engage potential customers and qualify leads.
- Schedule appointments for the sales team based on client availability and interest.
- Maintain accurate records of calls, appointments, and customer interactions in Salesforce.
- Negotiate terms and conditions with potential clients to facilitate successful appointments.
- Collaborate with the sales team to ensure a smooth transition from lead generation to appointment setting.
- Provide exceptional customer service throughout the appointment generation process.

**Experience**
- Proven experience in inside sales or telemarketing is preferred.
- Strong negotiation skills with the ability to close deals effectively.
- Excellent communication skills in English, both verbal and written.
- Familiarity with Salesforce or similar CRM systems is a plus.
- Ability to market services effectively and understand customer needs.
- Strong customer service orientation with a focus on building relationships.
- Self-motivated with the ability to work independently as well as part of a team.

Join us in this exciting opportunity where your efforts will directly contribute to our growth and success

**Résumé du poste**

**Responsabilités**
- Effectuer des appels sortants auprès de clients potentiels afin de présenter nos services et susciter leur intérêt.
- Utiliser des techniques de télémarketing pour engager les clients potentiels et qualifier les pistes.
- Planifier des rendez-vous pour l’équipe des ventes en fonction de la disponibilité et de l’intérêt des clients.
- Tenir des dossiers précis des appels, des rendez-vous et des interactions avec les clients dans Salesforce.
- Négocier les modalités et conditions avec les clients potentiels pour faciliter la prise de rendez-vous.
- Collaborer avec l’équipe des ventes pour assurer une transition fluide entre la génération de prospects et la prise de rendez-vous.
- Offrir un excellent service à la clientèle tout au long du processus.

**Expérience et compétences requises**
- Expérience avérée en ventes internes ou en télémarketing (atout).
- Excellentes aptitudes en négociation et capacité à conclure des ententes efficacement.
- Excellentes compétences en communication en anglais, à l’oral comme à l’écrit.
- Connaissance de Salesforce ou d’un autre système de gestion de la relation client (CRM) (un atout).
- Capacité à promouvoir efficacement les services et à comprendre les besoins des clients.
- Sens du service à la clientèle axé sur l’établissement de relations de confiance.
- Autonomie, motivation personnelle et capacité à travailler en équipe.

**Joignez-vous à nous pour cette belle opportunité où vos efforts contribueront directement à notre croissance et à notre succès**

**Job Types**: Full-time, Part-time

Pay: $16.10-$17.50 per hour

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Montréal, QC H4P 2B5: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 2025-08-30

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