Veterinary Receptionist

18 hours ago

North Bay, Canada Bay City Animal Hospital Full time

**Veterinary Receptionist**

We are looking for a veterinary receptionist to join our team

**Job Duties**:

- Efficiently and accurately performs clerical and reception duties, client and in-patient intake duties, schedules appointments, answers questions, billing, processing payments and maintains front office flow.
- Correctly enters client and patient information and confirms it’s up-to-date at every visit.
- Is able to diffuse client conflict in a professional, hospitable and tactful manner
- Provides exceptional client service and builds relationships with clients through service, respect, and professionalism.
- Contributes to smooth communication throughout a client’s visit and seeks answers to any client questions or concerns.
- Routinely contributes to the cleanliness and organization of the practice.
- Greets, handles, and treats pets with kindness, compassion, patience and skill using Fear Free techniques. Nurtures an environment that makes them feel safe and secure.

**Qualifications**
- Prior reception experience providing exceptional client service both in person and over the phone is required.
- Strong communication and interpersonal skills required
- Ability to plan and prioritize
- Multi-tasking and organizational skills
- Excellent written & verbal communication skills and meticulous attention to detail are essential.
- Follows progressive patient care standards while supporting a positive work environment.

On site training will be provided, but previous experience in the medical and/or veterinary fields would be an asset.

**Salary**: $16.50-$18.00 per hour

**Benefits**:

- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- North Bay, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Veterinary Assistant: 1 year (preferred)
- Front desk: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location

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