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Front Desk Agent
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**Job Overview**
**Responsibilities**
- Greet guests upon arrival with a warm and welcoming demeanor.
- Handle check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Manage phone systems, responding to inquiries and directing calls as necessary.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Address guest concerns or complaints promptly and professionally, ensuring satisfaction.
- Maintain an organized front desk area, including managing reservations and handling payments.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
**Requirements**:
- Previous experience in a front desk or customer service role within the hotel or hospitality industry is preferred.
- Strong phone etiquette and communication skills are essential for effective guest interaction.
- Bilingual or multilingual abilities are a plus, enhancing our ability to serve diverse clientele.
- Proficiency in using phone systems and basic computer software for reservations and guest management.
- Excellent organizational skills with the ability to multitask in a busy environment.
- A friendly demeanor with a passion for providing outstanding guest services.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while growing your career in the hospitality industry
Pay: From $21.00 per hour
Expected hours: 40 per week
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
**Experience**:
- Customer service: 3 years (required)
Work Location: In person
