Front Desk Receptionist

**About us**

Bolt Fitness is a small business in Abbotsford, BC V2T 5W8. We are professional, agile and social.

Our work environment includes:

- Modern office setting
- Growth opportunities

**Job Title: Front Desk Receptionist**

**Location**: Bolt Fitness Abbotsford

**Job Type**: Part-Time

**About Us**: At Bolt Fitness, we’re dedicated to helping our members achieve their fitness goals in a welcoming and dynamic environment. Our state-of-the-art facilities and passionate team create an atmosphere where health and wellness thrive. We are currently seeking an enthusiastic and professional Front Desk Receptionist to be the face of our gym and provide exceptional service to our members.

**Job Summary**: As a Front Desk Receptionist at Bolt Fitness, you will be the first point of contact for our members and guests. Your role is crucial in creating a positive first impression and ensuring a smooth and enjoyable experience for everyone who walks through our doors. You will handle various administrative tasks, assist with membership inquiries, and support our team in delivering outstanding customer service.

**Key Responsibilities**:

- **Customer Service**: Greet members and guests warmly, answer phone calls, and address inquiries in a friendly and professional manner.
- **Membership Management**: Assist with membership sign-ups, cancellations, and renewals. Provide information about membership plans, promotions, and services.
- **Administrative Tasks**: Manage check-ins and check-outs, handle scheduling and bookings for classes and personal training sessions, and maintain accurate records.
- **Facility Management**: Monitor and ensure that the front desk area is clean and organized. Report any facility issues or maintenance needs to the appropriate team members.
- **Sales Support**: Promote and sell membership packages, personal training sessions, and other services. Assist with processing transactions and managing cash and credit card payments.
- **Communication**: Coordinate with gym staff to ensure members’ needs are met and relay any important information or updates.
- **Problem-Solving**: Address and resolve member concerns or complaints with empathy and efficiency, escalating issues to management as needed.

**Qualifications**:

- **Experience**: Previous experience in a customer service or administrative role is preferred. Experience in a fitness or gym environment is a plus.
- **Skills**: Excellent communication and interpersonal skills. Proficiency in using office equipment and computer software (e.g., MS Office, membership management systems).
- **Personality**: Friendly, approachable, and proactive with a strong focus on delivering exceptional customer service.
- **Organizational Skills**: Ability to multitask, prioritize effectively, and maintain attention to detail in a fast-paced environment.
- **Flexibility**: Willingness to work various shifts, including evenings, weekends, and holidays as needed.

**What We Offer**:

- Opportunities for professional growth and development.
- A supportive and energetic team environment.
- Discounts on gym memberships and personal training sessions.

**How to Apply**: If you are passionate about fitness and customer service, and you’re ready to join a vibrant team at Bolt Fitness, please submit your resume detailing your relevant experience and why you would be a great fit for our front desk team.

**Job Type**: Part-time

Pay: $17.40-$22.00 per hour

**Benefits**:

- Casual dress
- On-site gym
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person