Office Administrator

4 days ago

Nanaimo, Canada Viacore Solutions Inc. Full time

**Job description**

**Company**

**Job Summary**

**Main Responsibilities**:

- Prepare Quotes/Estimates based on information provided by Sales Staff
- Establish and maintain excellent customer relationships.
- Generate work orders and job tickets for shop and/or field work.
- Communicate effectively and respond to stakeholders such as branch managers, solution specialists, customers, and technicians regarding product and service needs.
- Provide quotes to customers and assist solution specialists with preparing estimates and sourcing products.
- Carry out various client-specific procedures, including obtaining and reviewing additional instructions for billing, ordering, online accounts, and other functions to ensure compliance with requirements.
- Conduct all business transactions and customer relationships in a highly ethical manner.
- Work closely with the accounting department to ensure timely payment collection.
- Monitor inventory levels with the branch manager and inform office staff of available stock to meet customer needs.
- Update customer data in the ERP system.
- Ensure all documentation is accurate and complete, including coding, cost allocation, and pricing.
- Perform any other related tasks as needed.
- Invoicing - ensure all proper paperwork is completed, inventory adjustments are
- complete, costing and pricing is accurate
- Produce work orders and slitting permits for jobs, coordinate slitting jobs with Slitter,
- Shipper / Receiver or Shop Foreman / Service Manager
- Strong ability to read and write in English.
- Excellent organizational skills and ability to manage time effectively.
- Must be able to work independently with mínimal supervision.
- Required Qualifications

**Knowledge/Education & Experience**:

- Previous experience in a sales support or administrative role preferred.
- Fluent in English.

**Skills & Abilities**:

- Strong working knowledge of Microsoft Office (Word, Excel, Outlook) and internet-based tools.
- Ability to multi-task and perform under pressure in a fast-paced environment.
- Excellent communication, customer service, and problem-solving skills.
- Highly organized, detail-oriented, and able to work independently with mínimal supervision.
- Able to collaborate effectively with internal and external stakeholders.
- Strong reading and writing skills in English.
- Commitment to high standards of ethics and professionalism.

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Work Location: In person

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