Area Service Supervisor

**Bühler North America**, a well-established sustainable technology company, is looking for a **full-time Area Service Supervisor** to join our team in **Markham, ON**. This customer service manager role plays a vital role in our business by leading a team of service technicians and providing exceptional client support. Does this sound like the perfect fit for you? Keep reading **WHY WORK WITH US?** **WE ARE BÜHLER NORTH AMERICA** Buhler Group is a family-owned Swiss company that creates sustainable innovations for a better world. Our aim is to transform the world's most pressing food and mobility challenges into sustainable technology, process solutions, and business models. Two billion people each day enjoy foods produced on Bühler equipment, and one billion people travel in vehicles manufactured with parts produced with our machinery. Having this global relevance, we are in a unique position to turn today's global challenges into sustainable and good business. At Buhler, our employees are empowered to show initiative and take responsibility. In our family-oriented company, personal success goes hand in hand with shared success, which is why we foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. When you join our customer service team, you get access to personal development opportunities and exceptional benefits to encourage you to make a difference in the lives of our customers. **ARE YOU A GOOD FIT?** **YOUR LIFE AS AN AREA SERVICE SUPERVISOR** This full-time customer service manager with our sustainable technology company spends 60% - 80% traveling to client sites. Are you ready to embark on an exciting adventure as an Area Service Supervisor with our sustainable technology company? Your day starts with a burst of energy as you focus on understanding and fulfilling customer needs while leading a dynamic cluster of sales and service engineers. As a customer service manager, you're responsible for assigning clients to a segment and creating a personalized customer account plan. With your finger on the pulse of market trends within your cluster, you continually seek out opportunities for customer and market development. Your commitment to managing relationships with a focus on delivering unparalleled service experiences is key to your success in this ASM role. Generating sales leads for our sustainable technology company and initiating the quotation process for spare/wear parts and services is your bread and butter. When you hit the road in this ASM position, you travel to customer sites for 60-80% of your time. During these visits, you are building lasting relationships and delivering solutions. As an all-star customer service manager, you guide and plan with your customer service team while serving as the interface to the back office. Midterm planning/budgeting and cost control for the cluster are in your capable hands as you develop strategies that ensure success. Your commitment to open communication between your cluster and the sales account managers is unparalleled. With your unwavering dedication to arriving at work predictably and promptly, you ensure our customers receive the exceptional service they deserve. You thrive in this Area Service Supervisor position and enjoy motivating a team to reach their goals. Join us on this exciting journey as an ASM with our sustainable technology company" **WHAT WE NEED FROM YOU** - Bachelor's degree or equivalent - 3+ years of relevant experience - Sales flair with a strong operations manager background - Excellent customer service skills - Knowledge of major value drivers of customer P&L and ability to explain the impact of Bühler services Excellent working knowledge of French is preferred. We want an ASM who can give this position their all. We need someone with passion and a drive for success. If you can meet these requirements and perform this customer service manager job as described above, we would be happy to have you join our sustainable technology company as an Area Service Supervisor Location: Markham, ON L3R 4B9, Canada