Collections Supervisor

2 weeks ago

Markham, Canada Robert Half Full time

We are looking for an experienced Collections Supervisor to join our team in Markham, Ontario. In this role, you will oversee credit and collections operations, ensuring efficient processes and maintaining strong customer relationships. Your expertise will drive the success of our financial services and B2B collections activities.

Responsibilities:

• Supervise and guide the credit and collections team to achieve performance targets.

• Oversee B2C collections processes, ensuring timely and accurate payments.

• Maintain and update customer accounts using CRM systems to track collections effectively.

• Develop and implement strategies to improve collection rates and reduce outstanding balances.

• Handle escalated customer accounts, resolving disputes and maintaining positive relationships.

• Monitor and analyze accounts receivable metrics to identify trends and areas for improvement.

• Collaborate with other departments to ensure seamless payment processing and customer satisfaction.

• Ensure compliance with company policies and industry regulations in all credit and collections activities.

• Provide training and support to team members, fostering a collaborative work environment.

• Prepare detailed reports on collections performance and present findings to management.

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