Front Desk Agent

4 days ago

Manning Park, Canada Manning Park Resort Full time

Do you love exploring and playing in the outdoors, making new friends, hanging around the campfire, canoeing, kayaking, stand up paddle boarding, snowboarding, skiing, and snowshoeing? Well, we have that, and more. Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this is a great place to work. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently searching for our next talented team member as a **Front Desk Agent** to join our Accommodations team. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we want to hear from you.

**Responsibilities include: (but not limited to)**

**Reservations**
- Taking and confirming reservations using roomMaster cloud software
- Take information for reservations or wait lists

**Front Desk**
- Follow SOPs and Procedures
- Help as need be in accounting counting floats
- To welcome, check-in, check-out, and assist guests
- Handle incoming/outgoing calls on switchboard in a timely manner
- Maintain guest accounts
- Provide general information as required
- Maintain security of building
- Maintain communications with other workers
- Maintain cleanliness of front office, back office, and kitchen area
- Updating ski reports in winter
- Make sure FD is Clean, Tidy and Stocked at all times

**Communications**:

- Communicate with a smile whether on the phone or in person
- Full working knowledge of switchboard and base radio
- Relay messages for guests and for staff in a timely manner
- Maintain good communications with all departments
- Maintain a friendly, courteous manner to guests and staff at all times
- Be familiar with all fire, safety, and emergency procedures
- Provide correct information on the resort facilities, Alpine and Nordic skiing, campgrounds, boathouse, and surrounding areas
- Provide correct information on room rates, cancellation policy and packages
- Record maintenance problems in maintenance book
- Check the message slot and communication folder daily when coming on shift
- Record in incident report and handover sheet any incidents or problems that have come up that others should be aware of

**Job Requirements/Qualifications**:

- Strong customer service skills
- Experience using roomMaster, or another reservation software system such as Opera
- Responsible and self-motivated individual able to assess and prioritize necessary duties
- Able to work in a high-paced environment as both an individual and team player
- Knowledge of the park and surrounding area (or intent to learn)

**Benefits**:

- Private bedroom in a shared staff housing unit
- Free Rent - Bi-Weekly Utilities of $170 (Including water, hydro, waste & heat)
- Free Wi-Fi
- Free Seasonal Activities Pass (Alpine & Nordic in Winter, Boathouse in Summer)
- Free Rentals & Lessons (Alpine & Nordic in Winter, Boathouse in Summer)
- Monthly onsite Medical & Wellness Services
- Regular Grocery Pickup Up Service
- Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge

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