Inside Sales Specialist, Canada

Inside Sales Specialists, Canada, is focused on our SECURITAS XaaS and Core portfolio. This team partners with the marketing lead generation team, regional sales and Canadian National sales teams to develop sales opportunities through lead qualification, opportunity development, solutions recommendation and closing the deal with our SECURITAS XaaS Services portfolio. Building strong relationships and establishing clear lines of communication with external clients, technical team members and internal employees is critical in this role.

The Inside Sales Specialist is the sales support resource for the entire SECURITAS TECHNOLOGY portfolio, but focused primarily on the needs of our Commercial and Residential Canadian needs. This individual will possess exceptional presentation and sales skills, driving execution of sales qualification, and efforts for SECURITAS XaaS and Core and XaaS subscriptions. The goal of all initiatives is to match the right customer with the right solution to drive engagement of SECURITAS This role is remote to the Canadian Country. Preferably located within Ontario, Canada. Must speak French and English.

**Responsibilities**:

- Follow up on all new and existing customer inquiries, based on geographic and vertical alignment; including acquisitions, reactivations and upsells
- Troubleshoot customer problems and differentiate user error vs. valid technical issues
- Be a active team member by participating in all communication channels, attending assigned meetings

Daily Task
- Identify client needs, present XaaS and Core portfolio to provide a more qualified prospect to the Core Security Consultant (10%)
- Hear beyond the customers’ tactical request, consult with empathy towards a solution that leverages product portfolio (50%)
- Stay up to date with new products, new services and pricing related to (5%):

- Core Security, Data Analytics Trends, Access Control, Video Surveillance
- Network Solutions (Cybergenic Solutions, Cyber Security)
- Emergency Preparedness, Occupancy Screening (Visitor Management)
- Continuously monitor customer account activity to ensure continued use and success of the existing solutions (5%)
- Alert manager and escalate issues that are impeding customer success when requests cannot effectively be resolved to the appropriate party (5%)
- Complete all task and activities within CRM (Salesforce) (5%)
- Complete all call/dialing activities within provided call center dialer (Five9) (5%)
- Attend required company meetings as assigned by Manager and/or Sr. Director (1%)
- Attend all Five9 (Dialer) Shifts as assigned by Manger and/or Sr. Director (13%)
- Remain engaged in all Social Selling Activates (ZoomInfo, Sales Navigator, etc.) as assigned by Manager and/or Sr. Director (1%)

**Qualifications**:
Required
- 2 year technical or AA degree from an accredited university
- Speaks fluent English and French
- Strong preference for a third language given
- 1-3 years of experience particularly a software pre-sales or solutions sales role presenting via webinars extensively and experience in front of customers
- Able to demonstrate KPI’s that have been achieved in previous roles
- Comfortable engaging and leading conversations with prospects remotely
- Strong attention to detail and time-management skills
- Ability to bounce back from challenges; resilient
- Intermediate / advanced skills with Microsoft Office, Adobe, DocuSign, etc)
- Experience with CRM (Salesforce, HubSpot, Microsoft Dynamic, Zoho)
- Experience with smart prospecting tools (Sales Navigator, ZoomInfo, Zoom, Seamless AI, etc)
- Ability to understand and communicate complex technologies concepts and processes

Preferred
- Bachelor's degree (B. A. / B. S.) from four-year college or university; or equivalent combination of education and experience in a related field