Royalty Collections

We’re Hiring
Account Manager, Media
Toronto, ON
FT
Hybrid
WHO WE ARE
SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us
OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM
WHY WORK WITH US?
- Make a difference by supporting and collaborating with a vibrant and creative community

Enjoy many options for workplace flexibility and work-life balance
Get involved in the rapidly changing creative space
- Advocate for and empower the creative community
- Together, we’ll help music creators earn more income and make a living

WHAT WE OFFER
- 35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based)
- Twelve paid sick days annually (including five personal days)
- Access to SOCAN’s Toronto fitness facility
- Annual Performance Incentive bonus (dependent on a personal and company performance)
- Defined contribution Pension Plan
- Comprehensive, health and dental benefits program
- Inclusive and collaborative working environment

ABOUT THE ROLE
The Account Manager, Media is responsible for handling a portfolio consisting of radio stations, cable companies, and other media related companies. They will be responsible for the reduction of accounts receivable in accordance with company policies and procedures. Communicating with media licensees for all on-going issues and queries including analysis of incoming reports for discrepancies. They will also be responsible for meeting assigned revenue targets and providing excellent customer service. The knowledge of English is required for this position as the position requires to interact on a constant and regular basis with English-speaking stakeholders located outside of Quebec.
WHAT YOU’LL DO / KEY RESPONSIBILITIES
- Maintain and update internal licensed customer accounts, including monitoring entry of all invoices/data reports received into EPICOR system
- Review, analyze, and prioritize monthly and quarterly reports as assigned. Analysis of reports includes identifying discrepancies or unexpected changes in reported information and investigating the changes with the licensee
- Manage an assigned group of licensee accounts to ensure license fees and reports are received on time.
- Responsible for detailed account data entry with respect to customer reports, payment tracking, accounts receivable, write offs, refunds, etc.
- Work within a cross functional team environment including Distribution Operations and Operational Audit
- Participate in team and departmental projects and meetings
- Other duties as required

WHAT YOU WILL BRING / QUALIFICATIONS & EXPERIENCE
- Post-secondary diploma/degree or relevant working experience
- Demonstrated customer service/care experience
- Demonstrated Accounts Receivable/Collection experience
- Strong communication skills - written and oral in both English and French
- Computer literacy, required: MS Office
- Strong accounting and financial skills
- Excellent organizational and time management skills
- Strong problem-solving skills
- Self-starter and motivated to excel

**ACCESSIBILITY & ACCOMODATION**:
EQUAL EMPLOYMENT OPPORTUNITY
SOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.
HOW TO APPLY