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Wellness Concierge

2 weeks ago

Vancouver, Canada Regen Recovery Full time

At Regen Recovery, we’re redefining physical recovery with cutting-edge services like private sauna/cold plunge rooms, hyperbaric chamber, red light therapy, IV therapy, compression therapy, DEXA scanning, VO2 max testing, physiotherapy, RMT, and more. Our mission is to help clients optimize their health and wellness in a high-end, welcoming environment.

We’re looking for a **friendly, proactive, and detail-oriented individual** to be the first point of contact for our clients. As a **Wellness Concierge**, you’ll ensure seamless operations at the front desk while creating an exceptional experience for everyone who walks through our doors.

**Key Responsibilities**:

- Process bookings, payments, and memberships efficiently.
- Introduce clients to our services, explaining benefits in an easy-to-understand way.
- Provide facility tours to new clients and potential members.
- Maintain cleanliness and organization throughout the facility, including laundry, dishes, and equipment sanitization.
- Restock teas, snacks, and essential supplies.
- Support membership growth by confidently promoting services without a “salesy” approach.

**Qualifications**:

- Passion for health, wellness, and physical recovery.
- Prior experience in customer service or a client-facing role.
- Strong communication skills, with the ability to explain complex concepts in a clear and engaging manner.
- Detail-oriented and highly organized, ensuring smooth day-to-day operations.
- Bonus: kinesiology education.
- Bonus: Experience in the health, fitness, or wellness industry is an asset.

**What We Offer**:

- Extended health benefits.
- Free standby access to Regen services.
- Complimentary Anytime Fitness membership (right across the street)
- Paid sick leave.
- Ongoing professional development and opportunities for growth.

**Job Type**: Part-time

Pay: From $20.00 per hour

**Benefits**:

- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person

Expected start date: 2025-06-11