Head Concierge

**Front Desk Supervisor**

Are you looking for a workplace that values collaboration, growth, and support at every step of your career?

Welcome to CMI Concierge & Security, where we believe that our success starts with taking care of our greatest asset - our people. Here, you’ll find a dynamic team that encourages innovation and truly supports each other’s success. Join us and be part of an environment where you’re not just another employee - you’re a vital part of a winning team. Let’s grow together

**Job Title**: Front Desk Supervisor
**Location**:Squamish, BC**
**Schedule**: Rotating - 4 days on, 3 days off, then 3 days on, 4 days off (average 42 hours/week)
**Shifts**: 8:00 AM - 8:00 PM
**Pay Rate**: $22.50/hour

**Benefits**: Extended health & dental after 6 months of employment

**Bonus**:$300 after passing probationary period.

**Position Summary**
We are seeking a service-driven and detail-oriented **Front Desk Supervisor** to oversee daily operations at the front desk of a residential property in Squamish. This role is ideal for someone with a passion for hospitality, who thrives in fast-paced environments, and enjoys leading a small guest services team. You will be responsible for ensuring a smooth guest experience from arrival to departure, while supporting and supervising 1-2 front desk team members.

**Key Responsibilities**
**Guest Services & Hospitality Leadership**
- Greet guests warmly, manage check-ins/outs, and respond promptly to inquiries and requests
- Set the tone for exceptional service by modeling professionalism and attentiveness
- Handle guest complaints or escalations with discretion, empathy, and appropriate resolution
- Ensure the lobby and reception areas are welcoming, clean, and well-organized at all times

**Team Supervision**
- Oversee a small team of 1-2 front desk agents or concierge staff during shifts
- Assign daily duties, provide support, and ensure consistent service standards are maintained
- Deliver on-the-job coaching and assist in onboarding new front desk personnel
- Monitor shift activities and ensure all procedures are followed accurately and efficiently

**Operations & Communication**
- Coordinate with maintenance and management to ensure seamless service
- Maintain daily reports, shift logs, and incident documentation
- Liaise with external service providers and internal departments for requests or facility needs

**Qualifications**
- Minimum 1 year of supervisory or team lead experience in a hotel, resort, or customer service environment
- Strong hospitality mindset with a focus on delivering exceptional guest experiences
- Excellent verbal and written communication skills; confident in conflict resolution
- Ability to climb stairs, and remain on your feet during long shifts
- Availability to work 12-hour shifts on a rotating schedule, including weekends and holidays
- ** Asset**: Valid BC Security License or willingness to obtain within 3 months

If you are a natural leader who enjoys being the go-to person in a guest-focused setting, and you’re looking to grow your career in hospitality management, we encourage you to apply.

**COMPANY OVERVIEW**

At CMI Concierge & Security Inc., we deliver outstanding service to residential condominium communities throughout Greater Vancouver. Since 1997, we’ve proudly been the leading provider of building management, concierge, security, and cleaning services in the region, setting the standard for excellence in our industry.

We’re a team of passionate, dedicated professionals, committed to making a real difference in the lives of our clients. If you're driven by a desire to help others and excel in problem-solving, CMI Concierge & Security Inc. offers an exciting opportunity to be part of something special.

**How to Apply**

Please submit your resume to, and include a cover letter (optional).

We appreciate your interest in joining our team and look forward to hearing from you

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8 am to 8 pm
40 regular hours and 2 overtime hours