On-call Concierge

5 days ago

Vancouver, Canada Cleantech Service Group Full time

**Join Our Team as an On-Call Concierge**

We are seeking a dependable and professional On-Call Concierge to join our team. In this dynamic role, you will provide exceptional customer service, respond to client needs, and ensure smooth daily operations. As an on-call position, the role requires flexibility, availability, and the ability to address requests promptly.

**Key duties & responsibilities**:

- Resident Service: Assist residents with various needs, such as package handling, key management, and information inquiries.
- Security Oversight: Monitor and control access to the property, ensuring the safety and well being of residents.
- Vendor Coordination: Facilitate communication with service providers and contractors for maintenance or repairs within the property.
- Event Planning: Organize and coordinate community events or gathering to foster a sense of community among residents.
- Administrative Support: Handle administrative tasks, such as managing reservation, maintaining records, and assisting with resident communications.
- Emergency response: Be prepared to respond to emergencies, alerting appropriate authorities and guiding residents in safety protocols.
- Building maintenance: Report and coordinate minor maintenance issues and liaise with property management for resolution.
- Information Resource: Act as a knowledge resource for residents regarding local services, amenities, and community policies.
- Communication Liaison: Facilitate effective communication between residents, property management, and other relevant parties.

**Requirements**:

- Flexibility, availability, and the ability to address requests promptly.
- Proven experience in hospitality, customer service, or related fields.
- Ability to multitask and handle high-pressure situations.
- Strong problem-solving and organizational skills.

**Job Type**:Part-time / On call

**Shift Timings**: Flexible
- 8 hours shift
- Day shift, Evening shift
- Saturday and Sunday

**Salary**:$21.00 per hour + STAT

**Experience**:

- Customer service: 1 year (preferred)
- Concierge/caretaker/building manager: 1 year (preferred)

**Location**:Vancouver, Richmond, Burnaby, Coquitlam, Surrey

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