Help Desk Analyst

2 days ago

Remote, Canada Uniserve Communications Corporation Full time

**Uniserve Communications Corporation**

Uniserve Communications is growing quickly. We are looking for a full-time Help Desk Analyst to be part of our team in Kitchener. We provide the latest technologies in digital phone, high speed internet, cloud and managed services. We take pride in giving our customers the most personalized care possible. At Uniserve, you will work with a team of talented dedicated people who have a high level of responsibility in an exciting and challenging business. With our growth, there is potential for you to grow with us and advance your career.

**Position Overview**:
Help Desk Analysts work diligently to drive and maintain the highest level of customer experience and satisfaction, ensuring problems are resolved in a timely and respectful manner.

**Tasks and Responsibilities**:

- Monitor a prioritized queue of various customer issues technical and non-technical, triaging and escalating when required.
- Follow up with customers on orders where necessary and keep them up to date with their place in queue from confirmation to installation.
- Document all ordering information, so it is billed correctly before handing to the Customer Care team.

**Skills, Experience and Qualifications**:

- Basic technical aptitude and fundamental understanding of information technology, including computer systems, networking and operating systems.
- Basic understanding and respect for cybersecurity principals.
- Must be fluent in English both verbally and written.
- Excellent communicator and team player.
- Ability to adapt and learn new technologies as business requirements change.
- Ability to solve technical issues with courtesy and professionalism.
- Ability to prioritize and escalate effectively in high pressure situations.
- Strong focus on accountability and ownership.

**Benefits and Perks**
- Competitive salary and benefits package.
- Dynamic team-oriented environment.
- Opportunity for quick career advancement.

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