Current jobs related to Part-time Help Desk Support - Remote - Empowerment Technologies Inc.

  • Help Desk Support Agent

    2 days ago

    Remote, Canada Edynamic Learning Full time

    Help Desk Support AgentLocation: Remote (Anywhere in Canada) Company Overview eDynamic Learning is celebrating 16 years of serving educators. Founded by a classroom teacher, we're on a mission to empower educators with accessible and equitable resources, guiding students on their journey to life after graduation. We are dedicated to supporting both...

  • Help Desk Support Agent

    2 days ago

    Remote, Canada eDynamic Learning Full time

    Help Desk Support AgentLocation: Remote (Anywhere in Canada)Company OvervieweDynamic Learning is celebrating 16 years of serving educators. Founded by a classroom teacher, we're on a mission to empower educators with accessible and equitable resources, guiding students on their journey to life after graduation. We are dedicated to supporting both teachers...

  • Help Desk Analyst

    3 days ago

    Remote, Canada Soroc Technology Full time

    _**Soroc Technology Inc.**_ _is a versatile technology firm dedicated to supporting their clients with their IT infrastructure from planning and development to deployment, service support, staffing, and everything in between. As an industry leader for 40 years, the Soroc team of certified professionals employ up-to-date knowledge and techniques to ensure all...

  • Bilingual Help Desk Analyst

    2 weeks ago

    Remote, Canada Soroc Technology Full time

    _**Soroc Technology Inc.**_ _is a versatile technology firm dedicated to supporting their clients with their IT infrastructure from planning and development to deployment, service support, staffing, and everything in between. As an industry leader for 40 years, the Soroc team of certified professionals employ up-to-date knowledge and techniques to ensure all...

  • Level 1 Support Personnel

    2 weeks ago

    Remote, Canada Ateeca Full time

    **Job Title: Level 1 Support Personnel / Help Desk** **Location: Canada Remote (be expected to work on North American / East Coast time zone)** **Duration: 6 months very likely to extend to 1 year.** - Manage help desk software or ticket system - Troubleshooting and managing simple EDI related issues - Self-motivated, ability to swap between different...

  • IT Help Desk Technician

    6 days ago

    Remote, Canada VC3 Full time

    Culture is an integral part of working at VC3. Our company values represent the most important values, the ones we live by**:Passionately Curious **We challenge the status quo, seek continual improvement and are constantly learning. **Go Beyond,** We show that we care through positively impacting others through our actions, properly communicating...

  • Service Desk Analyst French

    6 days ago

    Remote, Canada Compest Solutions Inc Full time

    Job title: Service Desk Analyst French _Client: BankLocation: RemotePosition Type- ContractPlease reply with your expected Contract rate range--Job Summary –Service Desk Analyst (System Engineer/Senior System EngineerAbility to read, write and speak in Canadian French, Native speakers is preferredWhat are the top 3 skills required for this role?1. Service...

  • Customer Support Specialist

    4 days ago

    Remote, Canada Trellis Social Enterprise Full time

    **Join Our Team as a Customer Support Superstar!** Are you passionate about making a positive impact in people’s lives while delving into tech-related challenges? Do you find fulfillment in providing solutions and improving processes? If you’re known among your peers as the tech-savvy problem solver with a heart for helping others, then we want you to be...

  • Part-Time Customer Support Representative

    4 days ago

    Remote, Canada Shakepay Full time

    At Shakepay, we're on a mission to usher in the Bitcoin golden age. We're reimagining financial services to give every Canadian their fair shake.Our culture is built around doing work that matters, winning as a team, and celebrating success. If you're the kind of person who values growth, shipping fast, and sharing your ideas openly with a group of...

  • Part Time Bilingual Communications

    4 days ago

    Remote, Canada Marketing Agency Toronto Full time

    Job Summary: **tCAN COMMUNICATIONS COORDINATOR** For nearly 60 years, the Canadian Agency Network (tCAN) has connected our members to opportunities and provided agency owners access to peer-to-peer fellowship. With a unique presence in all major markets across Canada, tCAN offers a genuinely national reach with local know-how and influence. tCAN members...

Part-time Help Desk Support

2 weeks ago

Remote, Canada Empowerment Technologies Inc. Full time

**Who We Are**:
For 20 years, we’ve been leaders in the baby safety (Levana) and DIY security space (Defender), creating ground-breaking consumer electronics that bring peace of mind to millions of people all over the world. Selling directly through our brand websites, Amazon, and our retail partners such as Walmart, Costco, and Home Depot, we are growing fast and are looking for new team members to join us on this journey. For those looking to join a passionate and collaborative team that challenge conventional methods, take risks, and settle for nothing but excellence, you’ve found the right place

**Perks of This Role**:

- Part-time, work from home
- Scheduled shifts are generally mornings, Monday - Friday
- Some weekend availability may be required
- Wage is $19.00-$22.00 per hour
- Work directly for the brand owners and not a 3rd party
- Work directly with the design, operations, marketing and research & development teams
- Be involved in new product testing

**How You’ll Make an Impact**:
We are looking for someone who is tech savvy, dependable and has great interpersonal and communication skills to help us exceed our customer’s expectations by providing exceptional in-house customer support to our customers. This role is geared towards individuals that have previously worked in customer support.
- Technical Support: Performing troubleshooting procedures and solving technical problems on consumer electronic devices (such as DIY video surveillance products and baby monitors)

Other (15%)
- Customer Insights: Identify and report trends on customer inquiries or issues to help improve internal processes
- Testing: Assist with new product testing and provide feedback as required
- Complete ad hoc tasks related to new product introductions and support content

**Work From Home Requirements**:

- Has own desktop computer/laptop
- Must have reliable internet
- Quiet, dedicated area to work

**Who You Are**:

- High School Diploma (OSSD)
- Ability to effectively communicate with all levels of technology users
- Strong attention to detail and ability to multitask
- Excellent organizational, time management and communication skills
- Successfully complete a typing test with a minimum score of 50 words per minute
- Flexible/creative approach to problem solving with the ability to simplify/detangle issues to their core factors
- Emotional Intelligence: self-awareness - have a strong desire to develop and improve yourself and know when to seek out expertise; self-regulation - knowing when to push and when to stop; motivation - remain motivated while creating a strong desire to achieve in others; empathy - understand and care about people’s current reality; social skills - understand people, develop trust and help them

**Job Types**: Part-time, Permanent

**Salary**: $19.00-$22.00 per hour

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

COVID-19 considerations:
COVID-19 vaccination is required. We have put measures in place, such as daily office sanitization, socially distant desk spaces, and providing masks.

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer support: 1 year (required)

Work Location: Remote