Help Desk Technician
2 days ago
**Position: Service Desk Analyst/Technical Support Analyst || French +Canadian**
**Location - (Remote)**
**Visa: Canadian Citizen**
**Note: We need someone who is flient in French and English**
**Responsibilities**:
- Technical Support function - Should be flexible to work in different shifts. However, flexibility is preferred to work in a 24/7 environment if and when needed.
- Provide installation assistance for customer desktop/web-based software, including database setup.
- Work with customer or their IT department to ensure readiness, installation support, and troubleshooting
- Develop training and tracking resources to streamline installation processes, workflow, triage and troubleshooting guides, and common FAQs.
**Qualifications**:
- Prefer a bachelor’s degree from an accredited university: preferably in Computer Science, Management Information Systems or IT or equivalent degrees/certifications.
- At least 1-2 years (preferred) of combined experience with one or more of the following: software support; hardware support; Installation and Implementation setup, Customer Experience, technical documentation; and/or instructions in a private, public, government or military environment.
- Strong written and oral communication skills. English Language is mandatory (Read, Write and Speak)
1 Resource **- French and Canadian ** - Sucessfully Read, Write and Speak in both languages
- Ability to effectively prioritize and make decisions
- Needs to be comfortable with dealing with software and pick up concepts quickly.
Type d'emploi : Temps plein
Salaire : 24,00$ à 25,00$ par heure
Horaires de travail:
- 8 Heures
Capacité à faire le trajet ou à déménager:
- Remote: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Obligatoire)
**Speak with the employer**
+91 +1(408) 571-6807
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