Help Desk Technician

2 days ago


Remote, Canada Alpha Net Consulting LLC Full time

**Position: Service Desk Analyst/Technical Support Analyst || French +Canadian**

**Location - (Remote)**

**Visa: Canadian Citizen**

**Note: We need someone who is flient in French and English**

**Responsibilities**:

- Technical Support function - Should be flexible to work in different shifts. However, flexibility is preferred to work in a 24/7 environment if and when needed.
- Provide installation assistance for customer desktop/web-based software, including database setup.
- Work with customer or their IT department to ensure readiness, installation support, and troubleshooting
- Develop training and tracking resources to streamline installation processes, workflow, triage and troubleshooting guides, and common FAQs.

**Qualifications**:

- Prefer a bachelor’s degree from an accredited university: preferably in Computer Science, Management Information Systems or IT or equivalent degrees/certifications.
- At least 1-2 years (preferred) of combined experience with one or more of the following: software support; hardware support; Installation and Implementation setup, Customer Experience, technical documentation; and/or instructions in a private, public, government or military environment.
- Strong written and oral communication skills. English Language is mandatory (Read, Write and Speak)

1 Resource **- French and Canadian ** - Sucessfully Read, Write and Speak in both languages
- Ability to effectively prioritize and make decisions
- Needs to be comfortable with dealing with software and pick up concepts quickly.

Type d'emploi : Temps plein

Salaire : 24,00$ à 25,00$ par heure

Horaires de travail:

- 8 Heures

Capacité à faire le trajet ou à déménager:

- Remote: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Obligatoire)

**Speak with the employer**
+91 +1(408) 571-6807


  • Help Desk Engineer

    2 days ago


    Remote, Canada GreenPages Technology Solutions Full time $62,800 per year

    DescriptionThe EUX I Engineer provides support to customer's End Users both remotely over the phone, and through ServiceNow Ticketing system. Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis.The EUX 1 Engineer will receive ticket escalations, direct end-user escalations, as...


  • Remote, Canada TEK Group Full time

    Maintains, analyses, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyses and repairs product failures, orders and replaces parts as needed - Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...


  • Remote, Canada AnswerNet Full time $42,000 - $84,000 per year

    Job Type: Full TimeHours: VarySalary: $22.85 CAD DOEAbout AnswerNetAnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., , and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and...


  • Remote, Canada Progression3 Full time

    We're in search of bilingual IT Help Desk Analysts to join our team! This position is remote work-from-home. **Role and Responsibilities include**: - Receive incoming calls - Log in calls into ITSM system - Perform diagnostic and basic troubleshooting procedures - Assign incidents to appropriate support groups - Able to follow-up on incidents until...


  • Remote, Canada VC3 Full time

    **Are you passionate about IT? Do you possess sound judgement with the ability to resolve complex IT issues? Do you excel in a fast-paced and dynamic work environment?** The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to VC3 clients related to computer systems, hardware, or...

  • Help Desk Analyst

    4 days ago


    Remote, Canada Uniserve Communications Corporation Full time

    **Uniserve Communications Corporation** Uniserve Communications is growing quickly. We are looking for a full-time Help Desk Analyst to be part of our team in Kitchener. We provide the latest technologies in digital phone, high speed internet, cloud and managed services. We take pride in giving our customers the most personalized care possible. At Uniserve,...

  • Helpdesk Technician

    6 days ago


    Remote, Canada Alpha Strategy Full time

    Help Desk Technician ALPHA is one of Vancouver Island’s fastest growing tech companies and we are looking to add more people to our diverse team! We are experiencing a massive growth period and are seeking a HelpDesk Technician to join our team. Role Summary: The Helpdesk Technician will be responsible for providing first-level support to our clients,...


  • Remote, Canada OTIP (Ontario Teachers Insurance Plan) Full time

    OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a: **Bilingual Service Desk Analyst** As a...


  • Remote, Canada Empowerment Technologies Inc. Full time

    **Who We Are**: For 20 years, we’ve been leaders in the baby safety (Levana) and DIY security space (Defender), creating ground-breaking consumer electronics that bring peace of mind to millions of people all over the world. Selling directly through our brand websites, Amazon, and our retail partners such as Walmart, Costco, and Home Depot, we are growing...


  • Remote, Canada Long View Systems Full time $60,000 - $90,000 per year

    Long View. A career that helps you get more out of life.A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an...