Front Desk Agent
5 days ago
**Overview**
**Duties**
- Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, including handling reservations and payments.
- Answer phone calls promptly, demonstrating excellent phone etiquette while addressing inquiries or concerns.
- Provide information about hotel services, local attractions, and amenities to enhance guest experiences.
- Assist guests with special requests or issues, ensuring their needs are met during their stay.
- Maintain accurate records of guest information and transactions using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
**Experience**
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong communication skills; bilingual or multilingual abilities are a plus to cater to diverse guests.
- Familiarity with hotel management software and phone systems is advantageous.
- A commitment to providing outstanding guest services and resolving issues effectively.
- Ability to work flexible hours, including weekends and holidays as needed.
**Job Types**: Part-time, Permanent
Pay: $15.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
Application deadline: 2025-01-15
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