Customer Service/scheduler

SHERIDAN SEATING INC.

290 West St. S., Orillia, ON L3V 5G8

Phone
705-326-7463 Fax 705-326-0601

Who we are:
Sheridan Seating Inc. is Canada’s premier louver and damper manufacturer by operating on **our simple philosophy of providing exceptional customer service while supplying top quality products at a reasonable price. **Every product is manufactured to exact specifications, executing strict quality control procedures from start to finish.

Position Title: Customer Service / Scheduler

Department: Office

Status: Full Time Permanent

Position Overview: As a growing manufacture, we are seeking a motivated Customer Service / Field Service / Representative who is responsible for serving internal and external customers in person, online and via telephone. The Customer Service / Field Service / Representative, will primarily be responsible for the coordination of all incoming work onto the shop floor. This role reviews all orders are entered correct, and coordinates all work scheduled and relaying incoming work orders, and providing support to customers, vendors and any other inquires. This position monitors all estimated shipping dates and must go dates following up with the Plant Manager to ensure product is shipped on time.

Duties and Responsibilities:

- Ensures schedules meet install dates according to customer demands
- Provide customer support and address customers concerns and inquiries to include advising customers of shipping dates or order ready for pick up.
- Co-ordinate install and service crew with customer demands.
- Ensure staff are complying with company policies and procedures.
- Provide training, leadership, and guidance to team members.
- Coach all team members to meet and exceed customer and business expectations by administering performance evaluations.
- Develop daily and weekly production schedules using the capacity plan; Plan and schedule workflows and operations according to previously established manufacturing sequences and lead times.
- Communicates inventory issues to Customer Service so that solutions can be developed.
- Works with various departments to ensure orders are released, materials ordered and engineering drawings, if required are completed.
- Participate in various production meetings, KPI review meetings, and pre
- and post - production schedule review meetings.
- Required to communicate the schedule to all affected departments and then coordinates the work flow between departments.
- Collect data and compile progress reports that describe how well the facility is meeting its production goals.
- Perform other duties as required.

Qualifications:

- High school diploma, GED or other equivalent.
- Minimum 2 years’ of direct work experience in a customer service and scheduling capacity.
- Previous work experience within the mechanical or fabrication industries would be considered an asset.
- Strong customer service and troubleshooting skills.
- Excellent time management, problem solving and listening skills.
- Highly organized and service oriented.
- Abel to perform basic calculations, mathematical figures and familiar with imperial measurement.
- Ability to work individually and as part of a team.
- Abel to work well under pressure.
- Strong attention to detail.
- Able to deal with people diplomatically and professionally at all time.
- Proven data entry and typing skills.
- Excellent English communication skills, both oral and written..
- In-depth knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
- Accounting or bookkeeping experience an asset

Physical Requirements:

- Must be able to sit or stand for an entire 8 hours.
- Must be able to lift up to 50lbs.
- Must be able to walk for up to 30 minutes.

Hours:
The normal hours of work at 40 hours per week; however, some non-standard hours may apply

**Location**:
290 West Street S., Orillia, Ontario.

**Benefits**:
This position includes a benefit plan, including but not limited to extended health and dental coverage, and paid vacation.

Additional Information:
Sheridan Seating Inc. supports diversity, equity and workplace free form harassment and discrimination. We are committed to an inclusive, barrier-free recruitment and selection process and workplace. If you are contacted to participate in the recruitment, selection, and/or assessment process please advise the interview coordinator of any accommodations needed with respect to any materials or processes used to ensure you have access to a fair and equitable process. While we thank all applicants, only those contacted for an interview will be acknowledged.

**Job Types**: Full-time, Permanent

**Salary**: $37,000.00-$48,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Orillia, ON L3V 5G8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experie