Technician, Helpdesk, It

4 days ago

Montréal, Canada Fednav Limited Full time

WHO WE ARE | THE COMPANY

Fednav, headquartered in Montreal, is the largest ocean-going ship owning and chartering group in Canada engaged in ocean transportation of mainly bulk cargoes on a worldwide basis. With 80 years of experience and expertise, we are a driven, innovative, and respected organization committed to our employees and customers.

**WHAT YOU'LL BE DOING | THE ROLE**

**Key responsibilities include**:
º Open, monitor and resolve tickets in a timely fashion while providing quality solutions. Ensure that ticket resolution, trouble shooting steps, communication with requesters are all documented

º Ensure customer satisfaction, including taking ownership of open tickets and ensuring incidents are fully resolved

º Set up, configure, maintain, troubleshoot, and upgrade hardware (computers, peripherals, telephones, mobile devices, etc.), software (Office 365, IMOS, etc.) and networks (mobile device to servers)

º Manage and prioritize incidents with incident management reporting system

º Create, develop, and maintain documentation for IT Team

º Maintain all IT accounts, security groups, policies, hardware inventory, software licenses, etc.

º Liaise with third party vendors

º Review and streamline technical processes

º Assist in R&D on new technology

º Updating of knowledgebase

WHAT YOU BRING | THE PERSON

º Minimum 3 years of help desk or related experience

º Post-secondary degree in Information Technologies, or MCSA, or the equivalent in experience

º Proven knowledge of hardware and software including familiarity with deployment of Windows 10, MS Office Suite (O365)

º Solid understanding and experience with Active Directory

º Experience with use common ticketing systems

º Experience and understanding of ITIL processes

º Experience supporting printers, audio/video systems

º Knowledge of networking, wiring and MS Server would be considered an asset

º Advanced troubleshooting and analytical skills

º Good understanding of networking concepts

º Excellent time management skills, the ability to multi-task and prioritize, and consider yourself a self-starter

º Great communication skills and the ability to deal with users at all levels of the organization

º Ability to simplify technical concepts using user-friendly language

º Bilinguism, English and French
- _____________________________________________
- **Honesty, integrity, and a respect toward community and environment define our values.**_

**Benefits**:

- Commuter benefits
- Company events
- Language training provided
- On-site gym
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- IT support: 3 years (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: Hybrid remote in Montréal, QC H3B 4W5

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