IT Helpdesk Support Technician

1 week ago

Montréal, Canada Coveo Full time

**Make an impact with your IT skills by ensuring employees are set up for success.**:
As an IT Helpdesk Support Technician, you will be joining our team of tech superheroes responsible for providing impeccable service to Coveo employees when they encounter an issue with their computer, equipment or software. You will be the one that knows everything about what we use, our software as well as hardware, and use your natural people skills to make employees feel well taken care of.

We provide our users what they really need from the newest to the most popular tools out there, so this is the perfect spot to work on the best and cutting-edge technologies. Plus, you're always welcome to try, learn and suggest new solutions to the team Do you enjoy interacting with people and providing exceptional service? If you are quick to solve problems and take pride in delivering value, this is the opportunity for you

**As our IT Helpdesk Support Technician, you will**:

- Work on assigned tickets and walk-in incidents, from open to close, relating to any technical question an employee may have.
- Problem-solve using your knowledge and research, as well as creativity, to ensure that issues are resolved in a proactive and efficient way.
- Participate in scrums to share your recent problems and success.
- Interact with employees, remotely or in-person, to ensure that they feel as if they are a priority, and are able to do their work as quickly as possible.
- Document solutions to help your team in the future.

**What we are looking for**:
A self-declared tech nerd who uses creativity and resourcefulness to solve puzzles in the most efficient and effective way they can. If you are rewarded by positive feedback and helping other succeed, and feel pride in your ability to listen and think about solutions from different perspectives, this could be the perfect role for you

**Here is what will qualify you for the role**:

- Proven experience solving technical issues in a professional environment.
- Comfortable configuring, installing, and troubleshooting error codes in software and hardware setups.
- You are a self-starter, enthusiastic to take the initiative, be resourceful, and work autonomously.
- Experience in a client facing role.
- Comfortable with both Windows and Mac operating systems.
- You are comfortable speaking and writing in both English and French, as our employees live all over the world.
- You are located in Montreal, as this role is an in-office position.

**What would make you stand out**:

- You have prior experience with **ServiceNow **or a similar ticketing system.
- You have exposure to the Linux OS.
- You keep up to date on tech trends.

Do you think you can bring this role to life? Or add your own color? You don't need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

**Join the Coveolife

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