IT Helpdesk Support

4 days ago

Montréal, Canada Abilis Solutions Inc.. Full time

**We are looking for the IT Helpdesk Support (Level 1) Technician (CONTRACT ROLE)**

The Helpdesk support role is an **ENTRY LEVEL POSITION **responsible for providing information technology help desk support throughout the organization. This position will be the first line of support for all incoming technical support tickets and phone calls.

**Main Responsibilities**:

- Handle Tier 1 help desk escalations through tickets.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Assist and support employees with troubleshooting of printer, workstation, or software related issues.
- Maintain inventory of equipment and software.
- Order and receive equipment.
- Maintaining records of software licenses.
- Performs remedial repairs on computers, laptops, printers, cellular and any other equipment.
- Help employees to relocate or move their equipment.
- Help to maintain a clean office environment.
- Create and keep documentation such as tutorials, procedure, etc.
- Escalate/communicate issues and concerns as necessary.

**Main requirements**:

- Undergraduate degree in Computer Science, Systems Engineering or Computer Networking & Hardware
- 1-2 years’ experience within the IT support field.
- Basic Active Directory Knowledge
- Basic knowledge of networking and windows domain
- Basic knowledge of Office 365 and Azure
- Friendly customer support.
- Teamwork and collaboration
- Problem-solving and troubleshooting abilities.

**About the company**:
**Abilis Solutions Inc**. is a leading provider of offender management solutions (OMS) for the global corrections market.

Our commercial-off-the-shelf solution is called **CORIS® OMS.**

**Abilis Solutions Inc**. is a people-first company. Our core values are **Integrity - Trust - Care - Growth - Pride**

When we operate with integrity, we gain other people’s trust. Trust is vital for collaboration, the open exchange of ideas, and a strong workplace culture. We care about our people to feel valued, and we support their growth.

**Job Types**: Fixed term contract, Internship / Co-op
Contract length: 3-4 months

**Salary**: $15.00-$40.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- IT support: 1 year (preferred)

Work Location: Hybrid remote in Montréal, QC H3A 2R7

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