Computer Technician

Computer Technician - Level 1 & 2

Status:
Regular, Full time

**Location**:
Montréal, Quebec
Job Description

Under the supervision of the Helpdesk Manager, within the IT Operations team, the Technical Support Agent will provide support to Guillevin employees and its subsidiaries. He/she will serve the employees of the Montreal head office on site, and support other employees across Canada remotely. In addition to routine requests, he/she may be required to handle small projects.

**MAIN RESPONSIBILITIES**:
Provide IT support - level 1 & 2:

- Manage the receipt, initial documentation and assignment of requests.
- Coordinate the resolution of requests by acting as a bridge between the user, internal teams and external partners.
- Track requests diligently, communicate status to the user on a regular basis, and document and close resolved requests.
- Install and configure user work tools - workstations and accessories, software and system access - in a timely manner and to the user's satisfaction.
- Participate in alternating phone call schedules.

Participate in continuous improvement:

- Adhere to defined processes. Participate in the definition and improvement of request management processes.
- Share knowledge with other team members.
- Share knowledge and sources of information on the use of the systems with users.
- Have the customer at the center of his priorities.
- Strive for excellence in dealing with clients, colleagues and partners.

EXPERIENCE, TRAINING AND KNOWLEDGE REQUIRED:

- Dynamic, has a sense of urgency and priorities.
- Ability to communicate clearly in French and English, orally and in writing.
- Minimum 2 years relevant experience in a user support role in a service center.
- Recognized college or university degree in information technology or related field.

Good experience in:

- Using and debugging Windows 10, Office 365 (Outlook, Word, Excel, PowerPoint) - Teams and OneDrive.
- Installation of computers and printers
- Request management tools in a helpdesk environment.
- Ability to take ongoing training courses to stay current with company systems and the latest technologies.

Asset:

- Experience with systems in the distribution field.
- Knowledge of Workday and Epicor P21.
- Lenovo computers and Canon printers.
- Experience with Microsoft 365, Azure and Intune administration.
- Knowledge of ManageEngine Service Desk Plus and LogmeIn Rescue.

Monday to Friday schedule, flexible on-site and remote work

What’s in it for you

Voted Great Place to Work®, you can build an interesting and challenging career with possibility of advancement as well as continued personal and professional development. Guillevin has always given its employees the opportunity to develop their autonomy, professional skills and competencies. By joining us, you will integrate a team of motivated, competent, and engaged team players. Our Total Rewards package focuses on our human capital to create an environment where our employees can reach their full potential.

What we offer:

- A fast-paced, dynamic, empowering and friendly work environment open to today’s reality.
- Competitive salary and participation in our generous profit-sharing program that recognizes the individual contribution of our employees. There is no limit to your ingenuity; you are encouraged to create, improve, learn and surpass yourself.
- Flexible benefits program where you can choose the benefits and levels of coverage that are right for you:
- Health, dental, paramedical & vision care, and prescription medication- Short
- and long-term disability benefits because you never know what the future holds- Supplemental Health Insurance- Life insurance- Employee Assistance Program (EAP) with Telemedicine- Travel Insurance
- Reimbursement of training expenses to acquire new skills and advance your career within the organization
- RRSP with generous employer contribution
- Possibility of contributing to a TFSA with a favorable group rate
- Post-graduate scholarship program for children of our employees
- Employee discounts on purchases
- Free parking
- Electric vehicle charging stations in many of our locations

Guillevin ensures equality in the recruitment and selection process by making employment decisions based on qualifications, relevant experience, knowledge and capability, demonstrated skills and accomplishments.

We thank all applicants for their interest, however, only those under consideration will be contacted.

The masculine gender is used solely to simplify the text.