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Account Manager

2 weeks ago

Port Coquitlam, Canada Vitacore Industries Full time

**About Vitacore**:
**About the Role**:
We are seeking a skilled and detail-oriented Account Manager to join our dynamic team. Own post-sale relationships and revenue health. Ensure seamless handoff from Business Development, maintain and grow accounts through proactive service, renewals, upsell/cross-sell, and crisp coordination with Operations, Customer Service, and Marketing.

Responsibilities include:

- Lead onboarding for new accounts handed off by BDM; establish success plans, cadence, and KPIs.
- Run Quarterly Business Revenues/Monthly Business Revenues; monitor usage, revenue, and satisfaction; drive renewals and expansion.
- Manage orders, quotes, pricing updates, contracts/Statements of Work, and escalations in partnership with Customer Service/Ops.
- Surface “wins” and case studies to Marketing for storytelling; provide timely inputs to social/PR.
- Maintain CRM hygiene (pipelines, notes, activities, forecasting); produce territory/account analysis.
- Coordinate training/education for distributors/end-users; ensure compliant product messaging.
- Identify risk early (churn signals); execute save plans; maintain high NPS/CSAT.
- Travel to key accounts, trade events, and onsite reviews as needed.

Skills and Qualifications:

- Bachelor’s degree or equivalent; 5+ yrs B2B account management (medical devices/sustainability preferred).
- Proven client management across complex accounts; strong negotiation and relationship skills.
- Proficient MS Office; Salesforce (or similar) experience.
- Excellent written/verbal communication; organized and data-driven.
- Valid driver’s license; able to travel; eligible for background/security checks.

**Compensation**:

- From $75,000 to $85,000 CAD per annum plus compensation plus bonus
- Comprehensive medical and dental benefits
- 3 weeks vacation
- Tuition Assistance Program
- RRSP Matching Program
- Multiple company events throughout the year

**About Vitacore Industries**:
Vitacore Industries Inc. manufactures personal protective equipment for Canadian frontline workers, available on demand. Our facility houses state-of-the-art equipment to produce millions of respirators every month. Vitacore is committed to serving Canadians. All of our current and future PPE is made using a Canadian supply chain and quality Canadian materials. Our main customers are in the Health Care Industry supporting our long-term growth and sustainability.