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IT Help Desk

3 weeks ago

Mississauga, Canada KMH Cardiology Centres Inc. Full time

**The Organization**:
We are a provider of high quality healthcare with 10 clinics in the GTA and South Western Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment. We support thousands of referring physicians and hospital programs including an exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient center.

Our areas of expertise include Nuclear Cardiology, Cardiology Consults and Diagnostics, MRI, PET and specialist services.

Our Mission: To set new standards in the delivery of comprehensive, efficient and cost effective health care services with a commitment to high quality patient care.

We can offer you a great environment with an outstanding team and the opportunity for learning and growth.

**The Role**:
Are you an IT Helpdesk professional with some experience in Healthcare?

KMH Cardiology Centres Inc. is recruiting for a Help Desk Support. This role requires strong problem-solving skills, a customer-oriented approach, and the ability to work in a fast-paced environment.

**The Accountabilities**:

- Identify issues and offer timely solutions efficiently.
- Analyzing and diagnosing problems while developing and implementing solutions with narrow timelines
- Enable support for system access, including creating and managing user accounts
- Provide initial point of contact for technical problems including timely investigation and diagnosis of the issue, recording the incident (ticket system), restoration of service if possible and assignment of incidents to next level support team as required.
- Answer technical questions regarding the use of personal computer hardware plus its accessories and software deployed within the company. If unable to answer customer enquiries/requests, collects and documents necessary information for appropriate specialist to address internal or external third parties and providers’ support.
- Setup of new computers and provides users’ production support
- Maintaining awareness of current initiatives, rollouts, and changes to the technical environment
- Periodically inspect all locations and assures the IT related equipment cleanliness, cabling tidiness and collect any potential feedback from users, in order of a continuous improvement experience
- Optimizes use of hardware and software by training users, provide explanations (reasoning) and following up accordingly
- Maintains privacy and confidentiality of all health related information
- Ensures timely resolution and communication of status with user and management

**Required skills and experience**:

- Minimum 3 years of experience in a diverse technology and customer service-focused role
- Post-secondary education in related IT area or business or technical training/experience equivalent
- Solid knowledge and demonstrated experience using desktop products and operating systems (only Windows environment)
- Familiar with networking fundamentals (TCP/IP, DNS, DHCP, routers, switches, WiFi access points), as well as basic level network connectivity issues and troubleshooting
- Network and Communications - Understanding of LAN/WAN based networking, Windows networking, Wireless and VoIP technologies
- Excellent written and verbal communication skills
- Good initiative with solid problem solving skills and the ability to work independently.
- The ability to drive to our different clinics within the GTA

We are a progressive organization with a team passionate about healthcare. Our team is comprised of clinical, clinical support and business roles with an entrepreneurial approach.

Our team takes pride in our patient focused environment and works very closely with other service and clinical teams at KMH.

This role is based on-site at our Mississauga Head Office. Travel to our different clinics within GTA is required.

This is a 1 year Contract position with full-time hours. The schedule for the position is 9.00 am-5.00 pm Monday-Friday. Additional hours including evenings and weekends may be required based on IT operational needs. This role reports to **Director I.T.**and is part of a team of 4 members.

We offer a competitive rate, comprehensive benefits, Work Perks, KMH Fit wellness initiatives and the opportunity for growth.

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: From $55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Are you familiar with networking fundamentals (TCP/IP, DNS, DHCP, routers, switches, WiFi access points), as well as basic level network connectivity issues and troubleshooting?
- Do you have experience using desktop products and operating systems (only Windows environment)?
- Do you have an understanding