IT Help Desk Analyst

7 days ago

Mississauga, Canada HealthHub Solutions Full time

Be a part of innovation, success and teamwork We are currently looking for an IT Help Desk Analyst to join our team This is an _Onsite_ role.

Exciting things are happening at HealthHub We are striving to make a difference in Canadian healthcare. We understand our customers’ needs and work together, as a team, to remove obstacles and barriers as we support beneficial changes in the healthcare community. Our ultimate goal is to improve healthcare in Canada by helping doctors do more doctoring, nurses do more nursing, and administrators to be more productive to serve their patients.

The IT Help Desk Analyst will primaly respond to IT tickets and equipment setup in addition to assisting in the on-going support and maintenance of the operational environment (Windows and Linux Servers, Operating System patching, network configuration, end user equipment, Enterprise printers, AV equipment including VoIP).

You will be responsible for helping employees of various technical backgrounds to solve issues preventing optimal productivity. This means be resourceful to solve problems and translating technical instructions for the employees to understand.

You will also hold regular trainings on technologies that help increase productivity and employee satisfaction. You must be a self starter, and have a resourceful and get-the-job-done mindset, with the ability to troubleshoot issues with little guidance and assistance.

**Duties and Responsibilities**:

- Respond to IT tickets in a professional and timely manor. Identify the issues and resolve or provide solutions.
- Records and maintains infrastructure inventories, site and/or server licensing, user access and security
- Lead the IT onboarding process by deploying equipment, installing software and provide overview sessions for new employees
- Troubleshoots and resolves technical issues of moderate to advanced complexity and provides on-call support for network, hardware, software and/or system security services including user access and computer configuration
- Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems

**Minimum Job Requirements**:

- Completed post secondary (University or College) in IT Systems, Networking or Security
- 1-3 years of experience as part of an IT team.
- Document problems and resolution for future reference.
- Able to update and support hardware, software and network connections
- Experience coordinating the installation of hardware
- Flexible on after hours work duties is a requirement (mostly planned updates and releases)
- High proficiency in English, with excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Problem solving and critical thinking skills
- Ability to multi-task, prioritize and meet tight deadlines
- Ability to work well within a team environment, as well as independently
- Ability to learn new technologies and implement them

  • Help Desk Analyst

    2 days ago

    Mississauga, Canada CollaBrain IT Solutions Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 7 months to less than 1 year - or equivalent experience **Work setting**: - Consulting firm **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems...

  • Help Desk Analyst, IT

    2 days ago

    Mississauga, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...

  • IT Service Desk Analyst

    2 days ago

    Mississauga, Canada Just Energy Full time

    **IT Service Desk Analyst** **-** **(**251704061**)** **Description** **Title**: IT Service Desk Analyst **Location**: Mississauga (Hybrid) **Who We Are**: Just Energy is a consumer company focused on essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation,...

  • Service Desk Analyst

    1 week ago

    Mississauga, Canada Veriday Inc. Full time

    We are hiring a **Service Desk Analyst** to join our growing company for full-time employment. The Service Desk Analyst/ Lead is responsible for understanding customer needs and support processes, with a commitment to quality and to customer excellence. This role involves the performance of Level 1 services & support to clients (internal and external) and...

  • Help Desk Administrator

    1 week ago

    Mississauga, Canada PNC Financial Services Group Full time

    Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute...

  • Service Desk Analyst

    4 weeks ago

    Mississauga, Canada Mattamy Homes Corporation Full time

    Overview Location: Mississauga, Ontario – in-office Monday, Thursday, Friday; Saturday and Sunday (remote). Company: Mattamy Asset Management. Department: IT Enterprise Services, Mattamy Asset Management. Employment Type: Full-Time. Reports to: Manager, Service Desk. What we offer Reporting to the IT Manager, Service Desk. The Service Desk Analyst is the...

  • Help Desk Analyst

    1 week ago

    Mississauga, Canada Etel Soft Technologies Inc. Full time

    Education: - Expérience: **Education**: - Bachelor's degree **Tasks**: - Give access to computer networks - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to...

  • IT Service Desk Analyst

    7 days ago

    Mississauga, Canada Medline Industries Full time

    IT Service Desk Analyst **Job Number**:INF0100MM ) **Primary Location **: CA-ON-Mississauga **Description**: **Value Proposition** As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives - this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We...

  • Service Desk Analyst

    6 days ago

    Mississauga, Canada Infra Pipe Solutions Ltd Full time

    **ABOUT INFRA PIPE SOLUTIONS LTD** Infra Pipe is currently seeking a Service Desk Analyst to work out of our Mississauga location. Working under the guidance of the Director of IT, the analyst is responsible for providing first-level technical support to end-users, ensuring timely incident resolution and request fulfillment. By leveraging industry best...

  • Help Desk Support

    2 weeks ago

    Mississauga, Canada nugget.ai Full time

    **General Profile**: **Responsibilities/Duties**: - Provide desktop support (configuration of laptops and desktops) - Manage equipment shipments - Create and assign incident and service request tickets - Work with Technical Support Groups to diagnose and resolve problems and issues as required. - Prioritize problems, escalate High Priority requests. -...