Help Desk Technician I

Existing VacancyAbout Us At KWE, we are one of Canada’s fastest growing 3PL service providers. With a global network and a commitment to excellence, we deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry-level roles and grew their careers with us. If you’re looking for a place where hard work and ambition are recognized and rewarded, we’d love to meet you. The Opportunity We are seeking a Help Desk Technician I to provide technical support to KWE and its affiliated companies through Remote Desktop Connection, phone, email, and the Web Help Desk (WHD) application. This role is responsible for monitoring, tracking, and following up on Help Desk cases using a web-based ticketing system.The Help Desk support staff performs a variety of functions, including delivering technical assistance and support related to computer systems, hardware, and software for clients, end users, and internal teams across the organization.What You’ll Do Have a general understanding of Network Infrastructure.WAN topology, KWE Canada and KWE worldwide.LAN topology, Canadian terminals.TCP/IT scheme and subnet assignments.Naming scheme, servers & workstations.User account & domain administration.Standard desktop client image creation and installation.Standard file server setup and drive assignment.Network Printer creation and maintenance.General troubleshooting and setup for in-house and vendor applications.Common desktop applications - installation & support.Hardware setup and maintenance.RF network standard setup and maintenance.Warehouse related applications and hardware.Utilize general troubleshooting techniques.Support over the phone support basics.Actively troubleshoot user errors and provide instructions/training when needed.Complete work instructions as assigned by National IT Manager within the preassigned deadlines.Effectively communicate issues and strategies to aide in the successful support of user base.Train and demonstrate new processes for enhanced networking or application usage.Provide back up support for all operational software systems and services upon unexpected employee absences, vacation, or business surges.Adhere to and administer KWEC Electronic Communications and Data Security Policy.Exercise extreme confidentiality and report any violations of KWEC Electronic Communications and Data Security Policy to IT Department.Comply with all safety policies, practices, and procedures. Report on all unsafe activities to IT Department Manager and/or Human Resources.Assist in various special projects/duties as assigned by Senior Management.What You Bring Formal Academic training in Information Technology or related field; plus 4 years of related experience; or equivalent combination of education and experience.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.Why Join KWE? Fast-paced, dynamic environment with a great team Opportunity for advancement Generous bonus program linked to company & individual success Competitive and equitable compensation packages Comprehensive group benefits Company paid pension program Accessible and inclusive work environment Flexible / hybrid work arrangements  If you’re ready to take the next step in your career and contribute to a growing organization, we’d love to hear from you.  Apply now and discover what’s possible at KWE.KWE is committed to providing accessible employment practices. For more information about our accessible workplace, including disability accommodations required for the application process and beyond, please email Canada.hr@kwe.com.For general information on accommodations in our workplace, see our Accessibility Standard for Customer Service, posted on our web site at: https://www.kwe.com/local/canada/en/careers/