Help Desk Administrator

5 days ago


Mississauga, Canada Pattison Outdoor Advertising Full time

**Help Desk Administrator - Level 2**

PATTISON Outdoor Advertising is Canada’s leading Out-of-Home (OOH), Transit and Digital display advertising company. With the widest variety of products, our advertisers benefit from unparalleled advertising opportunities. Our sales professionals and support associates across the country, provide clients with unmatched service, insights and campaign innovation.

As leaders in the Canadian advertising industry, PATTISON Outdoor Advertising is determined to initiate change starting from within, lead by example and reflect the diversity of the communities within which we work and live, coast-to-coast. By supporting internal and external efforts of inclusion and diversity we aim to better ourselves and the world around us. **We are PATTISON Outdoor Advertising and here everyone belongs.**

**Job Information**:
The Help Desk Administrator - Level 2 will provide a combination of tier 2 level support for end users. This role will be suitable for someone who is interested in learning new technologies and is looking to grow their technical skill set. Emphasis will be primarily in top notch customer service with a wide range of technical skills to ensure the end user has the best experience possible. Salary range is dependent on knowledge.

**What you’ll do**
- End user support (OS Windows 11, Office 365)
- Ensuring security and efficiency of IT infrastructure
- Installing and configuring software& hardware on the client laptops and reimaging new systems
- Monitoring system performance and troubleshooting issues
- Set up employee accounts and workstations
- Basic network troubleshooting

**Who you are**
- 3-5 years minimum work experience in a large network
- Knowledge of O/S Windows 11 & Office 365
- Knowledge of Cisco switches (basic)
- A keen propensity towards security a must
- Knowledge of Cisco VOIP considered an asset
- Knowledge of Microsoft SQL considered an asset
- Knowledge of MS Dynamics considered an asset
- Willingness to learn and must be an independent learner
- MUST have good communication skills and good command of the English language
- MUST have good customer service skills
- Ability to work well with others and follow instructions

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee assistance program
- Extended health care
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location



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