Front Desk Overnight
2 days ago
Please note this is an overnight shift (11pm - 7am) - mostly on weekends
**Position Summary and Job Magnitude**
The Residence Services Representative is responsible for maintaining guest satisfaction at all times. They must be able to listen and understand the needs of guests and deliver the appropriate level of service to meet their satisfaction. The Residence Services Representative will work out of the front desk of the property and have a high level of interaction all guests.
**Essential Functions and Basic Duties**
- Demonstrate a high degree of customer service
- Be able to use Campus Living Centres computer software
- Be able to handle cash, and other forms of payments
- Make key cards and know how to access and use building keys appropriately and responsibly
- Maintain video surveillance and ensure that cameras are recording at all times
- Produce assigned front office reports and tasks
- Communicate pertinent information between staff
- Know how to handle phone calls with patience and decorum
- Respect guest privacy
- Knowledge of emergency procedures
- Know who to contact for various situations
- Ensure the room status is updated from the housekeeping department
- Handle in a professional manner; reservations, check-ins, Check-outs, and account settlement
- Maintain the appearance of the desk, lobby and office area at all times
- Understanding of building departments, including maintenance and housekeeping
- Any other duties as assigned
**Health & Safety**
- Works in compliance with the provisions of the OHSA, regulations and internal policies and procedures and reports any contraventions to their supervisor
- Reports to the appropriate supervisor(s) any hazards, missing or defective equipment or protective device which could endanger any person
- Does not engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct
- Inspects the work area and equipment daily and reports any hazards immediately to supervisor
- Attends all required health and safety training programs (e.g. WHMIS, orientation), and applies knowledge to daily operating procedures at Campus Living Centres
**Performance Measurements**
Performance will be primarily measured on the following factors:
- Initiative
- Inter-Personal Skills
- Customer Service
- Reliability
- Skill & Knowledge
- Quality of Desired Results
- Adaptability & Flexibility
- Organizing & Planning
- Overall Performance
**Qualifications**
Education: High School Diploma
Skills/Abilities: Must possess superior verbal communication skills
Must possess superior customer service skills
Must possess superior positive attitude
Must be able to handle multiple projects at once
Experience Required: Minimum of 1 year industry experience or customer service experience
**Equal Opportunity Employer**
It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.
-
Front Desk Assistant
2 weeks ago
London, Canada Western University Full time**About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...
-
Front Desk Manager
2 days ago
London, Canada Idlewyld Inn & Spa Full timeWe are seeking a experience professional Front Desk Manager for the Idlewyld Inn & Spa. Responsibilities for Front Desk Manager - Responsible for the running of the front desk by training all front desk agents and leading by example - Willing to work last minute when required to cover someone else's shift - Anticipate and handle any guest requests and...
-
Front Desk Agent
2 days ago
London, Canada Best Western London Airport Inn & Suites Full time**Job description** - Ensuring courteous, efficient, and quality guest service at the front desk - Full understanding of Best Western guest loyalty and other related programs - Coordination and communication with different departments - Maintenance, Housekeeping, Food & Beverage, Night Audit, and Sales to ensure the smooth flow of accurate information -...
-
Front Desk Receptionist
7 days ago
London, Canada Apple Tree Dental Full timeResponsibilities: - Greet and welcome patients and visitors in a friendly and professional manner - Answer phone calls and direct them to the appropriate department or individual - Schedule appointments and manage the appointment calendar - Collect patient information and update records in the system - Verify insurance coverage and assist with insurance...
-
Hotel Front Desk Agent
5 days ago
London, Canada Motel 6 London Full time**Job Overview** As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your role is vital in creating a positive first impression and maintaining the smooth operation of the front desk. You will handle guest check-ins and check-outs, manage reservations, and...
-
Pickleball - Front Desk Staff
6 hours ago
London, Canada True North Courts Full time**Job Overview** As a Front Desk Staff, you will be the first point of contact for True north Courts. You will be responsible for greeting players, directing them to their courts, processing payments and answering any questions that may come up. Additionally you will be trained on how our drop-ins, leagues and other similar events run so that you can...
-
Front Desk Agent
5 days ago
London, Canada Ramada London Full time**Job Summary** Ramada London Hotel is seeking Front Desk Agents who can provide superior service to hotel guests throughout all aspects of the guest experience. Front Desk Agents will be the first point of contact to our clientele and will assist guests with making reservations, welcoming guests to the hotel and ensuring a smooth and friendly check-in...
-
Administrative Assistant
1 week ago
London, Canada Western University Full time**Classification & Regular Hours**: Hours per Week: 37.5 Salary Grade: Level L Please note, this is a sessional position, working full-time August to April annually. **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community...
-
Front Desk Receptionist
3 days ago
London, Canada DEARNESS FAMILY DENTISTRY Full time**Overview** **Duties** - Greet and assist clients and visitors in a friendly and professional manner. - Manage incoming phone calls, ensuring proper phone etiquette while directing calls to appropriate personnel. - Perform clerical duties including data entry, filing, and maintaining office supplies. - Schedule appointments and manage calendars for staff...
-
Front Desk Admin
7 hours ago
London, Canada Canada physio London Full time**Overview** **Duties** - Greet and assist clients and visitors in a friendly and professional manner. - Manage multi-line phone systems, directing calls appropriately while maintaining excellent phone etiquette. - Perform data entry tasks accurately, ensuring all client information is up-to-date in our systems. - Handle clerical duties including filing,...