Flight Service Agent

5 days ago

Tofino, Canada Tofino Resort + Marina Full time

Provide outstanding customer service
- Make reservations for flights and adventure tours
- Passenger check-ins, including baggage handling
- Maintain clear communication with Harbour Air team and dock hands for flight updates and cancellations
- Communicate flight updates to guests in a timely and professional manner
- Assist in arranging alternative transportation for guests when flights are cancelled
- Maintain excellent knowledge of Harbour Air and Marina/ Adventure Centre offerings
- Assist with Adventure Centre + dock duties as required
- Assist in catch and release of aircraft
- Occasional shuttle bus driving may be required from time to time
- Other general counter duties as required

Job Requirements/Qualifications
- Excellent customer service skills
- Willingness to learn and grow in the tourism industry
- Class 4 drivers license is an asset, but can be provided by the employer if hired
- Ability to multi-task and prioritize tasks in a fast-paced environment
- Able to work well independently as well in a team setting
- Proven ability to be an effective member of a team
- Demonstrated computer knowledge and experience working in a Windows based platform
- Ability to lift heavy baggage 23kg (50 lb)
- Ability to work flexible schedules including evenings, weekends, and holidays

Team Member Benefits
- Staff housing (private and shared rooms based on availability)
- Free access to our onsite gym (Tuff Fit)
- 20% off Private Adventure Tours, blackout dates apply
- Monthly staff trips to the Remote Floating Sauna
- 40% off food at Shed + Shelter Restaurants
- 50% stand by rate on Harbour Air flights Tofino → Vancouver/Victoria
- 50% off surf rentals at Long Beach Surf Shop
- Discount on all retail, at cost + 20%
- Friends and Family rate on hotel rooms and adventure tours
- Extended health & dental benefits for full-time employees (6 month wait period)
- Seasonal team social events
- Referral Incentive
- WorkSafe BC COR employer

**Job Types**: Full-time, Part-time, Fixed term contract, Seasonal
Contract length: 3 months

Pay: From $19.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Company events
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Application question(s):

- When are you available to start working?
- Do you require staff housing? (Not able to house pets or non-staff partners)

Work Location: In person

Expected start date: 2025-06-11

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