Guest Service Agent

7 days ago

Tofino, Canada Tofino Resort + Marina Full time

Tofino Resort + Marina is an adventure-focused resort with 63 rooms. Set in the heart of town, on the water, Tofino Resort + Marina is a comfortable and capable base camp for all things adventure. We boast Tofino's largest private marina, offering moorage for pleasure crafts and yachts up to 130'. Alongside our Marina, you will find our Marine Adventure Centre which offers bear and whale watching tours, fishing charters, hot spring tours, kayaking, and our iconic remote floating sauna and dock. Guests and team members alike are welcome to use our beautiful gym, Tuff Fit, and get their sweat on while overlooking the stunning harbour. Last but not least, we are ecstatic to welcome Shelter Restaurant to the property Serving up delicious food and drinks, Shelter is a local favourite for foodies and fishermen alike.
- Process guest arrivals and departures, including all necessary payments
- Provide accurate information in ensuring the sales of rooms to maximize resort revenue
- Maintain full comprehensive knowledge of room locations, features, rates, packages, and property offerings
- Book and accurately describe all Marina Adventure offerings including Hot Springs, Whale Watching, Bear Watching, Remote Floating Sauna and Remote Kayaking
- Assist with check in/out process of groups and tours
- Effectively handle, investigate, and resolve guest concerns in a professional and timely manner
- Interact effectively with Guests and Staff to create a positive and holistic Resort experience
- Attend to room requests when maintenance technicians or housekeepers are not available
- Process gift cards and retail shop sales

**Job Requirements/Qualifications**
- Previous front desk or customer service experience an asset
- Pleasant personality and excellent personal presentation
- Computer knowledge in Microsoft Office programs
- Flexibility with shifts is a must. 8 hour shifts typically begin at 7am or 3pm and you will be required to work both depending on business needs.

**Benefits**
- Staff housing available for all full-time employees
- 40% off food at Shed + Shelter Restaurants (dine-in only)
- 50% off rentals at Long Beach Surf Shop
- Free access to our onsite gym (Tuff Fit)
- Discount on all retail, at cost + 20%
- Friends and Family rate on hotel rooms
- WorkSafe BC COR employer
- Extended health & dental benefits for full-time employees (6 month wait period)
- 50% stand by rate on Harbour Air flights Tofino → Vancouver
- Employee Recognition Program (monthly staff sauna trips)
- Seasonal team social events
- Referral Incentive

**Job Types**: Full-time, Permanent

Pay: $18.50 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Application question(s):

- When are you available to start working?
- Do you require staff housing? (Available to all full-time staff, no pets or non-staff partners/family permitted)

**Experience**:

- customer service: 2 years (required)

Work Location: In person

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