In Community Program Specialist

Tim Hortons Foundation Camps help youth from underserved communities achieve their full potential through multi-year, overnight camp experiences. Whether at camp or back home in their communities between visits—our youth work to build social, emotional, leadership and innovation skills and behaviours like volunteerism and motivation to learn so they become civically and academically engaged, and successfully transition to adulthood.

At Tims Camps, we are catalysts for good - helping our youth participants and teammates be the best they can be, developing personal and career growth. We empower young people with skills to open doors to their future. That is our North Star and, together, we help shape leaders that build stronger communities.

**Job Summary**

Tims Camps has added a new In-School Community Program stream where we bring camp to schools and community groups to help overcome barriers of accessibility and geography. The In-School Program takes the best of what happens at camp and brings it to school gyms, playgrounds and community spaces serving low-income neighbourhoods.

Reporting to the Senior Manager, Community Programs the In-Community Program Specialist supports the planning, direction, implementation, and supervision of Tims Camps Community Programs which take place at schools and /or community group spaces in their designated region. The In-Community Program Specialist is responsible for ensuring participants have a positive, high quality program experience for long term impact. This role will ensure a focus on high quality program facilitation and delivery for maximum impact. The In-Community Program Specialist role applies their knowledge of youth development, outdoor and experiential education, program quality systems, and demonstrated excellence in coaching and facilitation to provide direction, coaching and support to their direct reports and the youth we serve.

***Work Location**

This position is remote-based in Vancouver and will require 30% to 50% travel within Canada. Daily travel within the designated area of Vancouver to schools and community groups is required. Occasional trips to the Home Office in St. George, Ontario will also be required.

**Employment type**

This is a full-time permanent position with an anticipated start date of February 3, 2025.

**Posting Type**

**KEY RESPONSIBILITIES**

**Youth engagement**
- Develop, deliver, review, and improve creative and innovative programming to be delivered at schools and community locations for high quality program experiences ensuring alignment with outcomes and program quality frameworks.
- Foster a culture of innovation and creativity through building outcome specific, engaging, creative, fun and interactive programs.
- Facilitate programs based on Tims Camps program curriculum, standards, and local operating procedures.
- Evaluate programs and the delivery of them via the TIMpact365 measurement strategy.
- Provide direction and guidance to participants that celebrates their differences and plans for their success.
- Ensure participants are engaged and recognized for their contributions and achievements.
- Provide support to participants, staff and educators in assisting with participant behaviour management issues.
- Contribute to digital and social media creation efforts to support youth engagement and preparedness.
- Support Senior Manager, Community Programs, with finalizing program schedules, purchasing, inventory updates, and completing assigned documentation.
- Complete progress reports and all necessary documentation in Salesforce. Ensure all Tims Camps Salesforce practices are maintained.
- Support Senior Manager, Community Programs with communication to schools as directed/needed.

**Customer Service**
- Contribute to the planning and delivery of the program and work collaboratively with functional teams when required.
- For a variety of different user groups, display excellence in facilitation, group management and oversee the instructional program.
- As an agent for Tims Camps in the community, ensure a consistent front-line hospitable and customer service-oriented presence.
- Participate in and support restaurant owner engagement initiatives including the planning and delivery of camp events.
- Ensure program areas, activity spaces and program equipment are ready and available for safe participant and guest use. This includes inventory, maintenance schedules, etc.
- Complete assigned administrative duties.
- Support cross functional tasks as required.
- Build and foster positive relationships with teachers, administrators, and other education stakeholders.

**Supervision**
- Provide positive and constructive feedback as well as ongoing facilitation coaching and support to staff.
- Support the delivery of staff training and the recruitment process as assigned.
- Supervision and evaluation of staff, including the completion and delivery of performance appraisals.
- Provide feedback on staff development and pe