Program Enablement Specialist

2 days ago

Vancouver, Canada VersaFile Full time

**Program Enablement Specialist**

**Position Overview**:
We are seeking a Program Enablement Specialist to design, and scale our internal and customer-facing programs that drive success, adoption, and long-term value of our product, Docuflow. In this role, you will work with our Product, Sales and Marketing teams to create enablement strategies, support our growing customer base and continuously improve the experience for users.

**Location**: This is a hybrid role, working 2 days in the Vancouver Gastown office and the other 3 days from home.

**What You'll Do**:
Enablement & Program Design
- Develop and implement onboarding and enablement programs for customers
- Create scalable playbooks, training resources, and process documentation
- Work cross-functionally to support product feature launches, process changes, and strategic initiatives
- Build and maintain customer education materials, knowledge base articles, and learning paths
- Lead program rollouts and ensure success adoption with customers

Customer Success
- Own a portfolio of customers and ensure their success through proactive support, onboarding nad regular check-ins
- Serve as the main point of contact for customers throughout the product lifecycle
- Understand customer goals and work cross-functionally to drive outcomes
- Track and improve customer health, engagement, and satisfaction metrics
- Gather feedback to inform product improvements, enablement content and team processes

**What You'll Bring**:

- 3-5 years of experience in customer success, enablement, or program management roles
- Strong project management and communication skills
- Proven ability to manage both strategic initiatives and direct customer relationships
- Experience creating scalable documentation and training content
- Data-driven with the ability to analyze customer trends and program effectivness
- Mix of empathy, curiosity, and a solutions-focused mindset
- Experience with CRM and enablement tools (eg. Hubspot)

**Why Join Us?**
- Be part of a fast-evolving GTM team that values initiative, creativity, and accountability
- Work directly with seasoned sales and marketing leaders
- Make a direct impact on customer outcomes and company growth
- Opportunities for career growth
- Base salary, variable compensation, and full benefits (from day 1)

**To Apply**:

- Please submit your Cover Letter and Resume

VersaFile's core purpose is to deliver solutions for clients that make a difference. To make a difference, we need people from all walks of life. We genuinely care about people, and it is embedded into who we are. For us, equity and inclusion are a natural part of our culture and purpose. No matter who you are, come join us and together let's make a difference

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