Assistant Front Office Manager

8 hours ago


Red Deer, Canada Pomeroy Lodging LP Full time

Come Work with Us and Live the Adventure

**_ We are looking for an Assistant Front Office Manager_**

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today

**The Role**

We are looking for a dynamic leader with sound knowledge of hotel operations. Reporting to the Front Office Manager, you will be responsible for overseeing the front desk, switchboard, bell desk, concierge, and family activities. The role requires flexibility with hours. The successful incumbent will ensure the highest level of guest service by exceeding guest expectations to build loyalty, ensuring that brand operating standards are consistently maintained, through coaching and mentoring the front office team by creating an environment of contagious learning and job fulfillment in a positive working environment, in support of our Employee Engagement goals. They will lead in the achievement of the departments’ revenue goals through training, motivation, promotion, and incentives in pursuit of our room upsell and parking targets. They will assist in managing onboarding and training off all front office employees. We expect our leaders to lead from the front and help enhance the guest experience by providing exceptional service.

**QUALIFICATIONS and REQUIRMENTS**
- Minimum 2 years leadership experience in the hospitality industry.
- Willing to fulfill all duties of a Department Head in the absence of the Front Office Manager
- Dynamic, enthusiastic, creative innovator and leader who thrives under pressure and is able to perform multiple functions.
- Previously demonstrated commitment to exceeding guests' expectations at all times.
- Highest level of attention to detail as it relates to not only task oriented functions but also to cleanliness of work and guest areas e. “Be the eye of the guest”
- Understanding, or, desire to learn forecasting of occupancy, labor, rooms expenses, and to measure these against actual results and create action plans accordingly.
- Experience in coaching & mentoring supervisors to foster learning & development.
- A Diploma in Hospitality Administration from a recognized institute would be an asset.
- Knowledge of Kananaskis/Canadian Rockies/Alberta and all we have to offer an asset.

**Amazing Work Perks**:

- Personal days: 4 per year after 6 months of continued full-time employment
- Food and Beverage discounts at ALL 5 of our dining outlets
- Growth and development opportunities, both personal and professional
- One meal per day in our employee cafeteria (taxable benefit)
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
- Onsite staff accommodations (ranging from $9.25 - $13.50/day) which include a residence convenience store and employee gym
- Shuttle access to Calgary and Canmore
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels

**#P



  • Red Deer, Canada Sandman Hotel Group Full time

    We pride ourselves in achieving results in operating hotels from our ability to blend the superior science of hotel management with the art and professionalism of hospitality. Are you seeking a successful company to grow with? Do you have what it takes to grow with us? We are seeking a dynamic Front Office Manager to join our team. Our Managers understand...


  • Red Deer, Canada HY Mark Solutions Full time

    We are looking for an Office Administrator who will help manage the administrative functions of our office operations. The Office Administrator will be responsible for various office tasks, including ensuring proper paperwork processes and functions are met. Position Type and Expected Hours of Work: This is a full-time position which will require up to 40...


  • Red Deer, Canada Healing Touch Massage and Wellness Clinic Full time

    **Job Overview** **Responsibilities** - Greet patients warmly and manage front desk operations, ensuring a welcoming environment. - Schedule appointments and manage patient flow efficiently. - Handle phone systems to answer inquiries, direct calls, and provide information to patients. - Maintain accurate patient records - Assist with the completion of...


  • Red Deer, Canada Sunterra Market Full time

    As the Assistant Front End Team Lead at Sunterra Market, you help bring our vision to life—ensuring every guest enjoys a smooth, welcoming, and memorable experience from the moment they arrive to the moment they leave. Sunterra blends culinary artistry with everyday convenience, offering fresh, sustainable, and gourmet products to customers who value...

  • Front Desk Agent

    4 days ago


    Red Deer, Canada Red Deer Resort & Casino Full time

    Are you a people-oriented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? Join our team as a Front Desk Agent and be the friendly face that welcomes and assists our guests, ensuring a memorable and enjoyable experience. **Summary** Under the direction of the **Front Office...


  • Red Deer, Canada Central Alberta Dermatology Full time

    **Job Summary** **Responsibilities** - Greet patients warmly and assist them with check-in and check-out processes. - Manage phone systems, answering calls promptly and addressing inquiries or directing them to the appropriate personnel. - Schedule appointments and maintain an organized calendar for the office. - Collect patient information and ensure...


  • Red Deer, Canada Bethel Women's Clinic Full time

    **Responsibilities** **Company description** Sole Physician's office. My mission is to provide top-quality care to all my patients. This is achieved by making the patient the centre of all that I do. I value excellent teamwork, communication, respect, honesty, collegiality, and reliability. **Job description** Medical Office Assistant required for a...


  • Red Deer, Canada Totally Refreshed Steam and Spa Full time

    **Key Responsibilities**: - Greet and welcome visitors in a professional and friendly manner - Answer and direct phone calls to the appropriate department or individual - Provide general administrative and clerical support - Schedule appointments and maintain the appointment calendar - Perform data entry tasks and maintain accurate records - Assist with...


  • Red Deer, Canada Sunterra Market Full time

    The Assistant Front End Team Lead plays a key supporting role in the overall success of our store by helping oversee the daily operations of the Front‑End Department. This leadership position is responsible for ensuring exceptional customer service, efficient checkout operations, and a welcoming, well‑organized front‑of‑store experience. With a...


  • Red Deer, Canada Sunterra Market Full time

    The Assistant Front End Team Lead plays a key supporting role in the overall success of our store by helping oversee the daily operations of the Front‑End Department. This leadership position is responsible for ensuring exceptional customer service, efficient checkout operations, and a welcoming, well‑organized front‑of‑store experience. With a...