Customer Support Specialist

3 days ago

Ottawa, Canada mdf commerce Full time

**Location: Province of Quebec or Ontario—Teleworking #LI-Remote**

**mdf commerce Inc **. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers.

Working in the eprocurement sector for our MERX product, we are currently looking for a Customer Support Specialist to join our team.

**What will your main responsibilities look like?**

In this role, you will be led to:

- Analyze and resolve tickets based on the service level and escalate issues when required.
- Plan/coordinate and follow through with requests in collaboration with internal teams (sales, analysis, development, support, etc.).
- Monitor and manage the Client Service queue and program-specific inboxes.
- Create and update customers and organizational management reports.
- Document and update processes, procedures, and training materials for continual service improvements to ensure customer satisfaction.
- Responsible for delivering results promptly.
- Maintain client information in the CRM.
- Create Statements of Work (SOWs) in the CRM.

**What elements of your professional background will be necessary and useful in this role?**
- Strong analytical and problem-solving skills.
- Ability to multi-task and work under pressure in a dynamic and fast-paced environment.
- Strong attention to detail.
- Excellent English and French language skills, both oral and written, due to frequent interactions with English and French-speaking internal and external colleagues, clients and partners across Canada.
- Focus on customer satisfaction while keeping business context in perspective.
- Dynamic and proactive/demonstrates initiative.
- Excellent organizational skills, including a good sense of priority management, can easily adapt to change.
- Excellent interpersonal and communication skills, internally and with clients, are required.
- Professional education diploma in IT support or any equivalent high school or college degree.
- Experience in the technology sector, within a SaaS company or more specifically in the eprocurement sector is an asset.
- All equivalent education and experience combinations will be considered.

**mdf commerce **subscribes to a program of equity and equality in employment.

  • Customer Support Specialist

    2 weeks ago

    Ottawa, Canada Supanet Full time

    **Job Overview** **Duties** - Assist customers with inquiries, issues, and product information while ensuring a positive experience. - Analyze customer feedback and concerns to identify trends and recommend improvements. - Engage in upselling opportunities by understanding customer needs and suggesting relevant products or services. - Maintain accurate...

  • Customer Support Specialist

    2 days ago

    Ottawa, Canada mdf commerce Full time

    **Location: Kanata, ON—Possibility to work from home #LI-Remote** **mdf commerce Inc **. is an international team of over 700 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of our B2B and B2G customers. Working in the eprocurement sector, we are currently looking for a Customer Support Specialist to...

  • Customer Support Specialist

    1 week ago

    Ottawa, Canada mdf commerce Full time

    **Location: Kanata, ON—Possibility to work from home #LI-Remote** **mdf commerce Inc **. is an international team of over 700 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of our B2B and B2G customers. Working in the eprocurement sector, we are currently looking for a Customer Support Specialist to...

  • Document Fulfillment Specialist

    2 days ago

    Ottawa, Canada Your Mortgage Specialist Full time

    **Now Hiring: Document Fulfillment Specialist** **About Us** We are a leading mortgage team recognized for delivering an outstanding client experience. Our reputation is built on years of service excellence, powered by a team of dedicated professionals, proven systems, and a commitment to going above and beyond. We’re proud of the strong relationships...

  • Customer Success Specialist/it Support

    2 days ago

    Ottawa, Canada Eperformance Inc. Full time

    To ensure that we continue to offer the best service to our clients, we are currently recruiting for a skilled and motivated **Customer Success Specialist **to join our team to assist customers in planning and understanding the best ways to utilize CRM software or Eperformance products based on the customer’s business needs or business plans. **Duties and...

  • Customer Specialist

    2 days ago

    Ottawa, Canada iPro Cellular Full time

    **Customer Relations & Repair Specialist - Join Our Team at iPro Cellular Repair INC!** Are you bilingual, hands-on, and passionate about customer service? iPro Cellular Repair INC, a leading electronics repair company in Ontario, is looking for a **Customer Relations & Repair Specialist** to join our dynamic team! **Key Responsibilities**: - Provide...

  • Customer Support Specialist

    2 days ago

    Ottawa, Canada NUVYYO Full time

    **Our Company** Recognized by Forbes as one of the top ten companies reinventing the TV industry, Nuvyyo is a growing consumer electronics and app development company based in Ottawa, Ontario. Founded in 2010, we are leading innovation in the Over-The-Air TV industry in both the US and Canada. Building on our first mobile media streaming system, in 2014 we...

  • Billing & Customer Support

    4 weeks ago

    Ottawa, Canada Kevin Carruthers - Desjardins Insurance Agent Full time

    Billing & Customer Support Specialist NeededWe are currently searching for an individual to join our team in Billing & Client support capacity. The candidate must be a self‑motivated, well‑organized person that is looking for a full‑time hourly position with possible advancement. A background in customer service and/or administrative work would be an...

  • Service Support Specialist

    1 week ago

    Ottawa, Canada Enerfrog Business Services Inc. Full time

    Enerfrog Business Services Inc. | 159 Gilmour Street Ottawa, ON K2P0N8 | | Job Title: Service Support Specialist Location: Ottawa, ON (On-site, Full-Time, Rotational Schedule) About Enerfrog Enerfrog helps organizations achieve their energy management and building performance goals through innovative building automation, HVAC expertise, and remote monitoring...

  • Billing & Customer Support

    2 days ago

    Ottawa, Canada Kevin Carruthers - Desjardins Insurance Agent Full time

    **BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED** **MUST BE FLUENT IN ENGLISH AND FRENCH! Contract is for on a 90 Day Trial Basis with Renewal option based on Development** DUTIES AND RESPONSIBILITIES INCLUDE: - Daily Outbound Billing Calls to Existing Clients who have past due payments - Act as Liason between our Head Office Billing department and our...