Customer Support Specialist

1 day ago

Ottawa, Canada mdf commerce Full time

**Location: Kanata, ON—Possibility to work from home #LI-Remote**

**mdf commerce Inc **. is an international team of over 700 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of our B2B and B2G customers.

Working in the eprocurement sector, we are currently looking for a Customer Support Specialist to join our team at MERX.

**What will your main responsibilities look like?**

In this role, you will be led to:

- Analyze and resolve tickets based on the service level and escalate issues when required;
- Monitor and manage the Client Service queue and program-specific inboxes;
- Create and update customers and organizational management reports;
- Document and update processes, procedures, and training materials for continual service improvements to ensure customer satisfaction;
- Responsible for delivering results in a timely manner;
- Meet and exceed monthly sales targets.
- Maintain client information in the CRM;
- Performs other duties as assigned.

**What elements of your professional background will be necessary and useful in this role?**

You will need to:

- Have a strong analytical and problem-solving skills;
- Have a strong attention to detail;
- Be able to multi-task and work under pressure in a dynamic and fast-paced environment;
- Focus on customer satisfaction while, keeping business context in perspective;
- Be dynamic and proactive/demonstrate initiative;
- Possess excellent English and French language skills, both oral and written, due to frequent interactions with English and French speaking internal and external colleagues and partners across Canada;
- Have excellent organizational skills including a good sense of priority management and be able to easily adapt to change;
- Possess a high level of interpersonal and communication skills, internally and with clients;
- Have a professional education diploma in IT support or any other equivalent high school degree or college degree;
- All equivalent education and experience combination will be considered.

**mdf commerce **subscribes to a program of equity and equality in employment.

  • Customer Support Specialist

    3 days ago

    Ottawa, Canada Supanet Full time

    **Job Overview** **Duties** - Assist customers with inquiries, issues, and product information while ensuring a positive experience. - Analyze customer feedback and concerns to identify trends and recommend improvements. - Engage in upselling opportunities by understanding customer needs and suggesting relevant products or services. - Maintain accurate...

  • Customer Support Specialist

    1 week ago

    Ottawa, ON KK A, Canada -b0f8-4dd5-a991-cdded1ab4290 Full time

    Job OverviewWe are seeking a dedicated and personable Customer Specialist to join our team. This role involves engaging with customers to provide exceptional service, addressing inquiries, and supporting sales initiatives. The ideal candidate will possess strong communication skills, be bilingual in English and Spanish, and demonstrate proficiency in data...

  • Customer Support Specialist

    1 week ago

    Ottawa, Canada Field Effect Software Full time

    People rarely can say that they work at a job they truly love—unless, of course, they work at Field Effect. We believe in investing in the personal and professional success of our employees. We want our teammates to feel great about the work that they do and about themselves when they are with us. That is our culture. We have an all-star team with...

  • Healthcare Concierge: Customer Support Specialist

    4 weeks ago

    Ottawa, Canada Boston Scientific Full time

    A leading medical device company based in Ottawa is seeking a Customer Support Specialist to provide hassle-free service to healthcare providers. Responsibilities include managing customer orders, inquiries, and collaborating with sales teams. Ideal candidates have a technical or business degree and experience in customer service. This position offers...

  • Technical AV Customer Success

    4 days ago

    Ottawa, Canada Epiphan Video Full time

    A technology company in Ottawa is looking for a Customer Success & Support Specialist to provide technical support and guidance to customers. The ideal candidate has 2+ years in technical support, excellent troubleshooting skills, and a commitment to customer satisfaction. Responsibilities include resolving technical issues, optimizing customer setups, and...

  • Technical AV Customer Success

    2 days ago

    Ottawa, Canada Epiphan Video Full time

    A technology company in Ottawa is looking for a Customer Success & Support Specialist to provide technical support and guidance to customers. The ideal candidate has 2+ years in technical support, excellent troubleshooting skills, and a commitment to customer satisfaction. Responsibilities include resolving technical issues, optimizing customer setups, and...

  • Customs Specialist

    4 weeks ago

    Ottawa, Canada Sanmina Full time

    OverviewSanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Sanmina provides end-to-end manufacturing solutions, delivering quality and support to Original Equipment Manufacturers (OEMs) across communications networks,...

  • Technical Support Specialist

    2 weeks ago

    Ottawa, Canada Fortinet Full time

    Fortinet is looking for an experienced Technical Support Specialist to join our Ottawa office to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation point for Fortinet partners and will also interface with QA and development to solve customer problems and identify bugs through replication...

  • Customer Support Specialist

    1 day ago

    Ottawa, Ontario, Canada Veem Full time

    Candidate Location: Egypt, PhilippinesFull time- RemoteOverviewAt Veem, our Customer Support team plays a critical role in helping businesses move money seamlessly around the world. As a member of the support team, you will serve as the first point of contact for customers, providing clear guidance, troubleshooting issues, and ensuring a smooth experience...

  • Service Support Specialist

    13 hours ago

    Ottawa, Canada Enerfrog Business Services Inc. Full time

    Enerfrog Business Services Inc. | 159 Gilmour Street Ottawa, ON K2P0N8 | | Job Title: Service Support Specialist Location: Ottawa, ON (On-site, Full-Time, Rotational Schedule) About Enerfrog Enerfrog helps organizations achieve their energy management and building performance goals through innovative building automation, HVAC expertise, and remote monitoring...