Customer Support Specialist
2 weeks ago
**Job Overview**
**Duties**
- Assist customers with inquiries, issues, and product information while ensuring a positive experience.
- Analyze customer feedback and concerns to identify trends and recommend improvements.
- Engage in upselling opportunities by understanding customer needs and suggesting relevant products or services.
- Maintain accurate records of customer interactions and transactions in our database.
- Collaborate with team members to resolve complex issues efficiently.
- Uphold company policies and procedures while ensuring compliance with industry standards.
**Experience**
- Previous experience in customer service or sales is preferred.
- Strong phone etiquette and communication skills in English; proficiency in Spanish or other languages is a plus.
- Ability to analyze customer needs and provide tailored solutions effectively.
- Experience with upselling techniques is advantageous.
- A friendly demeanor with the ability to remain calm under pressure.
Join us as a Customer Specialist where you can make a difference by providing exceptional service while growing your career in a supportive environment.
**Job Types**: Full-time, Part-time
Pay: $50,960.00-$56,414.00 per year
Expected hours: 10 - 20 per week
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
**Language**:
- English (required)
Work Location: In person
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