Customer Service Eng

2 weeks ago

Delta, Canada Northwestern Systems Corp Full time

**Customer Service Representative (Parts Coordinator)**
- Contribute to Innovation in Life Sciences and Healthcare_

**About Us**

**Position Overview**

We are seeking a detail-oriented and customer-focused **Customer Service Representative (Parts Coordinator)** to join our dynamic Project Management Team. This key role is responsible for managing customer inquiries, processing parts and warranty orders, generating quotes, coordinating site visits, and performing a variety of administrative tasks.

**Key Responsibilities**
- Respond to technical and parts-related inquiries promptly and accurately.
- Assist clients with product information, pricing, and order placement.
- Process parts orders and warranty entries in a timely manner.
- Address and resolve customer issues, including complaints and RMAs.
- Schedule site visits and preventive maintenance with field technicians.
- Coordinate with Procurement to confirm estimated delivery dates for parts.
- Collaborate with Shipping for special handling or urgent shipments.
- Monitor the production of manufactured parts to ensure timely delivery.
- Work with the Quality department to ensure all parts meet standards prior to shipment.
- Support the Project Management team with various administrative functions.

**Qualifications**
- Minimum 2 years of experience in customer service, preferably in parts coordination or technical support.
- Experience in inventory coordination, order processing, or service dispatch is an asset.
- Excellent interpersonal, verbal, and written communication skills.
- Confident and professional when dealing with internal and external stakeholders.
- Strong computer skills, including MS Outlook, Word, Excel, PowerPoint; ERP experience is a plus.
- Highly organized, with strong attention to detail and time management abilities.
- Able to multitask, prioritize, and work efficiently in a fast-paced environment.
- Resourceful, proactive, and committed to customer satisfaction.
- High School Diploma or equivalent required; post-secondary education or technical training is an advantage.

**Why Join Us?**

At Northwestern Systems Corporation, you’ll be part of a forward-thinking organization where innovation, quality, and customer service excellence drive everything we do. We foster a supportive team culture and offer opportunities for professional development in a growing company.

  • Generalist, Customer Care

    6 days ago

    Delta, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary:_ Schedule: Tuesday to Saturday, 9 am to 5:30 pm PST (4 days in...

  • Automotive Service Assistant Manager

    1 week ago

    Delta, Canada Shortstop Auto Service Full time

    **Shortstop Auto Service** - Tsawwassen’s premier full service auto service centre and Big O Tire Dealer is seeking an experienced Assistant Manager for their modern 5 bay facility. **Responsibilities** Ensure a smoothly run and organized facility with a focus on the highest quality customer service Book appointments, greet customers, generate...

  • Service Technician

    1 week ago

    Delta, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... InnoServ provides installation, preventative maintenance, and measures...

  • Customer Service Specialist

    5 days ago

    Delta, Canada Quench USA Full time

    **About Quench** **About Culligan** **Values: 5Cs** **Culligan as One** **Customers come first** **Commitment to Innovation** **Courage to do what's right** **Consistently deliver exceptional results** **We are looking for a People Person Rockstar to join our growing team!** Reporting to the Customer Care Manager, The **Customer Care Specialist**...

  • Customer Service Representative

    2 weeks ago

    Delta, Canada Theta Smart Corporate Solutions Full time

    **Overview** **Responsibilities** - Provide accurate information regarding products and services while ensuring customer needs are met. - Utilize effective phone etiquette to create a welcoming environment for customers. - Perform data entry tasks to maintain accurate records of customer interactions and transactions. - Analyze customer feedback and provide...

  • Customer Service Representative

    20 hours ago

    Delta, Canada CMP Group Ltd. Full time

    **Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Delta, BC team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our internal and...

  • Customer Service Lead

    2 weeks ago

    Delta, Canada NFI Industries Full time

    The Customer Service Lead is responsible for making sure that all customer inquiries/requests are addressed as per customer specifications. This would include responding to customer inquiries processing orders & receipts, handling complaints in a prompt, courteous and effective manner. Other responsibilities involve scheduling and supervision of CSR/Office...

  • Customer Service Representative

    2 weeks ago

    Delta, Canada Urban Barn Ltd. Full time

    Urban Barn is looking for a **Full-Time Customer Service Representative** to work at our inbound call centre based on **Annacis Island in Delta, BC.** Your role is critical to ensuring Urban Barn’s continued commitment to exceptional Customer Service. It includes answering inquiries on customer orders, returns, and providing product information in a...

  • Customer Service Representative

    2 weeks ago

    Delta, Canada Quadra Full time

    **Position**: Customer Service Representative (2 positions) **Location**: Delta, BC **Status**: Contractual, full time (Contract duration: 18 months) - Replacement of maternity leave Overview Do you enjoy solving problems and having the freedom to work independently? Are you passionate about customer service? Do you like to have fun at work and are described...

  • Customer Service Lead

    20 hours ago

    Delta, Canada Survitec Group Limited Full time

    **Customer Service Lead** **Job Family - Customer Service** This family is dedicated to supporting the customer before, during and after their purchase. They own and manage all in-bound and outbound reactive customer channels; they effectively turn enquiries into orders, in line with pricing policy and promotions. They are focused on delivering an...