Administrative Receptionist, Head Office

**Role impact**:
To provide Reception and Administrative support under the guidance of the Supervisor, Facility Services, Operations Services, this role will be responsible for supporting the day-to-day operations of reception, mailroom and facility services, for Cadillac Fairview’s Head Office located at 20 Queen Street West.

**What you will deliver**:
**Reception Services**

Responsible to provide seamless reception duties and back-filling during scheduled breaks, planned and unplanned absences. Duties include the following:

- Answers all telephone calls and transfer to the appropriate department or individuals, including taking messages
- Greet and direct all visitors to the office in a timely, courteous and professional manner
- Respond to service requests from the head office employees and inquiries from the general public, guests and internal customers, maintain boardroom bookings and performing database management
- Handling incoming mail and courier packages, and ensure timely and accurate distribution of correspondence
- Maintaining appearance and upkeep of main reception area.

**Mailroom Services**

Coverage for mail services will include the following:

- Distribution of daily internal mail.
- Responsible to provide seamless mailroom services during planned and unplanned absences. Including Handling, receiving, sorting, routing, controlling and distribution of mail and courier services. Follows corporate standards, to maintain and distribute general office supply stock, including paper for multifunction print devices

**Facility & Office Services**
- Provide and maintain courteous, professional and efficient service to internal and external clients by responding to requests for services and information in a timely manner; redirecting inquiries beyond own scope of expertise in order to maintain good levels of customer service.
- Support the Facility Services team for maintenance and repairs of essential services work including regularly scheduled and ad hoc requests. Conduct regular space reviews.
- Ensure a high level of service to all departments and respond appropriately to emergencies or urgent issues as they arise.
- Daily checks of meeting rooms to ensure rooms are ready to conduct business (reset chairs, clear off whiteboards, restock supplies).
- Daily checks of each kitchen, lounge and executive washroom, to ensure consistent distribution of stocked supplies: including dishware, flatware, paper products, cleaning supplies, coffee supplies, water filters, light bulbs, special order items, etc.
- Report deficiencies to team and follow up to confirm resolution.

**Administration**
- Complete administrative duties and prepare reports as directed
- Perform other duties as assigned by management.

**What your strengths are**:

- Excellent communication skills, written and verbal
- Team player attitude
- Good customer service skills
- Ability to interact at all organizational levels
- Ability to work with minimum supervision
- Tact and diplomacy
- Professional image and demeanor

**What you need to succeed**:

- Grade 12 or equivalent
- Minimum 1 - 2 years’ experience related work experience and must exhibit professional and polished telephone manner
- High level of attention to detail, well organized and ability to prioritize
- Flexibility to work longer hours

**_Why you should join us:_**

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

**Are you someone who believes in our values?**
- **_Aim Higher_** - we strive to exceed expectations
- **_Own Your Expertise_** - we empower ourselves and each other
- **_Collaborate Effectively_** - we bring the right people together to get the right results
- **_Engage with Empathy_** - we objectively consider the needs of others
- **_Embrace Change_** - we drive, learn from, and adapt to change

At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.
**We’re ready to meet you there - are you?**
- CF is_
**_ an equal opportunity employer_**:
CF currently has a vaccination policy that is a condition of employment.