Technical Support Representative

5 days ago


Mississauga, Canada MDware Software Full time

**About Us**

MDware Software specializes in providing innovative software solutions for the medical aesthetics industry. Our mission is to empower professionals with intuitive tools that enhance efficiency and client experiences. We’re looking for a dedicated **Tech Support Representative** to join our team and provide exceptional customer support.

**Position Overview**

As a **Tech Support Representative**, you will be the first point of contact for customers needing technical assistance. Your primary focus will be troubleshooting software issues, guiding users through solutions, and ensuring a seamless user experience.

**Key Responsibilities**
- Provide technical support via phone.
- Troubleshoot software and basic technical issues for customers.
- Guide users through system setup, software updates, and problem resolution.

**Required Qualifications**
- Strong Windows computer literacy is **mandatory**.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts in a clear and simple manner.
- Problem-solving mindset with attention to detail.
- Customer service experience is a plus.

**What We Offer**
- A supportive, fun and collaborative work environment.
- 3 weeks paid vacation

**Job Types**: Full-time, Permanent

Pay: $40,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person



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