Technical Support Representative

3 days ago

Mississauga, Canada FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor's Degree
**Travel Percentage**:
0%
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

**About the role**:
As a Technical Support Representative, you’ll provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

**What you will be doing?**
- Communicate and validate business/user requirements for processes, policies and information systems. Translate business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfill the end-user/business requirements.
- Work with clients and operations teams to elicit high-level requirements and capture business needs.
- Clearly articulates and document business requirements and translate it into functional specifications.
- Work with Project Managers, Architects, Developers and other team members to design solutions.
- Assesses risks of various solutions and prioritize competing business demands.
- Coordinate project delivery by participating in design reviews and walk-throughs to communicate designs and validate proposed solutions.
- Participates in Functionality Testing, Integration Testing and User Acceptance Testing; document test cases and results.

**What you will need**:

- Ability to provide analytic support by coordinating data extraction from various databases and data interpretation.
- Ability to follow change with management process regarding change deployment.

**What we offer you**:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:

- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • Technical Support Representative

    5 days ago

    Mississauga, Canada MDware Software Full time

    **About Us** MDware Software specializes in providing innovative software solutions for the medical aesthetics industry. Our mission is to empower professionals with intuitive tools that enhance efficiency and client experiences. We’re looking for a dedicated **Tech Support Representative** to join our team and provide exceptional customer...

  • Technical Support Representative

    1 week ago

    Mississauga, Canada MDware Software Full time

    Mississauga based software development company is currently looking for a customer technical support representative. Excellent communication skills required and windows computer literacy is mandatory. Training will be provided. Fun work environment and three weeks paid vacation. **Job Types**: Full-time, Permanent **Salary**: $36,000.00 per...

  • Technical Product Support Representative

    1 week ago

    Mississauga, Canada Change Healthcare Full time

    **Technical Product Support Representative - Healthcare** **Overview of Position** - The Technical Product Support Representative is responsible for providing remote systems support and maintenance for mission-critical Radiology imaging and workflow systems that are deployed at customer facilities around the world.**What will be my duties and...

  • Bilingual Technical Support Representative

    2 weeks ago

    Mississauga, Canada SOMFY Group Full time

    Company Description As the preferred partner for window and door automation, Somfy is committed to inspiring new and better ways of living for all. Better ways of producing, consuming, and housing that we must imagine together around the world in order to inhabit our planet in a more virtuous and permanent way. Acting for better ways of living means...

  • Technical Support Representative

    2 weeks ago

    Mississauga, Canada ALCiT Full time

    We are looking for a Technical Support Representative to join our team. Are you someone who has great potential and is currently looking for a change or someone that is bored to tears and wants to do something different? We want to hear from you! This position is based from our head office in Mississauga, ON with regular travel to customer location in city...

  • Bilingual Technical Support Representative

    1 week ago

    Mississauga, Ontario, Canada SOMFY Group Full time $60,000 - $80,000 per year

    Company Description INSPIRING A BETTER WAY OF LIVING ACCESSIBLE TO ALL As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home...

  • Technical Support Representative

    3 days ago

    Mississauga, Canada A2N Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 37.5 hours per week - Education: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Computer and information systems security/information assurance - or equivalent experience - **...

  • Field Technical Representative

    2 weeks ago

    Mississauga, Canada e-Infochips Full time

    **Position**: Field Technical Representative Are you a self-starter? Do you think different? At Arrow Electronics, our values system empowers our employees to develop and thrive in a supportive, collaborative, professional, global, and rewarding working environment. We embrace change and continuous improvement, driving both to the mutual benefit of our...

  • Field Technical Representative

    2 weeks ago

    Mississauga, Canada Arrow Electronics, Inc. Full time

    **Position**: Field Technical Representative **Are you a self-starter? Do you think different? At Arrow Electronics, our values system empowers our employees to develop and thrive in a supportive, collaborative, professional, global, and rewarding working environment. We embrace change and continuous improvement, driving both to the mutual benefit of our...

  • Technical Sales Representative

    1 week ago

    Mississauga, Ontario, Canada Wainbee Limited Full time $90,000 - $120,000 per year

    Come join WainbeeWe are 100% employee-owned,which is reflected in how we value our people and how we support them.Here's what you can expect when you join our team:The Technical Sales Representative Level 2 is responsible for promoting Hydraulic, Filtration, Hose Fittings, Pneumatics, Electromechanical, and Automation products, as well as complete sales...