Technical Support Representative

3 days ago

Mississauga, Canada A2N Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 37.5 hours per week
- Education:

- Expérience:

- **Education**:

- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Computer and information systems security/information assurance
- or equivalent experience
- ** Work setting**:

- Computer hardware or software retailer/wholesaler
- Help desk
- Private company, corporation or industry
- Office building
- Private sector
- ** Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- ** Supervision**:

- No supervision responsibility
- ** Computer and technology knowledge**:

- Linux
- Networking software
- Networking security
- Enterprise Applications Integration (EAI)
- Security software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- HTML editing software
- Web service design
- Software development
- Mac OS
- Python
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- Wireless networks
- Networks
- ** Area of specialization**:

- Cybersecurity
- ** Security and safety**:

- Basic security clearance
- Secret clearance
- Criminal record check
- ** Transportation/travel information**:

- Willing to travel
- Travel expenses paid by employer
- ** Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting
- ** Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- ** Screening questions**:

- Are you available for the advertised start date?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- What is your current level of study?
- ** Experience**:

- 7 months to less than 1 year
- ** Health benefits**:

- Dental plan
- Health care plan
- ** Financial benefits**:

- Gasoline paid
- Group insurance benefits
- ** Other benefits**:

- Free parking available
- Learning/training paid by employer

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