Weekend Customer Service
2 weeks ago
Orchard is a Toronto-based startup focused on changing the way people buy and sell used mobile devices. We’ve built a reputation for great customer service — check out our reviews Our mission is to offer mobile freedom to everyone in Canada, and that means stellar customer support every day of the week.
We’re looking for a **weekend-only, in-office Customer Service & Fulfillment Representative** to join our team. This role is focused on supporting our in-person weekend rep with order packing and device retrieval, while also providing some light customer support.
**Main Responsibilities**:
- Pack and prepare orders for in-person pick up appointments
- Retrieve devices from inventory for in-store purchases.
**What We’re Looking For**:
- A “happy to help” attitude, with a mix of problem-solving and routine support.
- Reliability — since this role is weekend-only, we’ll depend on you to keep things running smoothly during that time.
- Comfort working in a fast-paced environment with multiple moving parts.
- Strong communication and people skills.
- Previous experience in customer service, retail, or fulfillment is helpful, but training will be provided.
**Other Details**:
- This is an **in-office position in Toronto**, weekends only (Saturday & Sunday).
- You’ll work closely with our full-time weekend customer support rep to ensure customers get what they need quickly and accurately.
If you’re dependable, customer-focused, and eager to play a key role in keeping weekend operations running smoothly, we’d love to hear from you
**Job Type**: Part-time
Expected hours: 16 per week
Work Location: In person
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