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Customer Service

2 weeks ago

Toronto, Canada D Light Inc. Full time

Duties and Responsibilities:

- Handle (store and over the phone customer) complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
- Work with colleagues when necessary to resolve customer complaints.
- Provide feedback to other departments to help improve sales, marketing, and business processes.
- Learn about the products inside and out to be able to answer any questions from customers.
- Help customer to do troubleshooting with electronics products over the phone and store.
- Making sure that keep the store clean according to the company policy.
- Sell products and services based on customer needs
- Perform after-sales service activities (invoicing, relocations, general information, solving customers’ problems or referring them to the appropriate department)
- Verify customers’ level of satisfaction
- Retain customers who want to cancel or reduce their products and services
- Manage customers’ administrative files
- Occasionally solicit current customers and potential customers

Start date: ASAP

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $15.00-$19.50 per hour

Additional pay:

- Bonus pay
- Overtime pay
- Tips

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- sales: 1 year (preferred)
- customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)