Customer Support
2 weeks ago
Join to apply for the Customer Support (weekends) role at Contra. Contra is building the world’s first professional network for independent creatives and the companies that hire them. We are commission‑free, global, and focused on enabling the future of flexible work. Alongside our network and marketplace, we’re launching new product lines including Contra for Companies, Contra Ads Network, and Creative RLHF & Evaluation Services for AI labs and creative‑tool companies. We've raised over $51M from leading investors like NEA, Unusual Ventures, and Cowboy Ventures – and we’re just getting started. What you’ll be responsible for: Provide world‑class support by taking ownership on user issues – working closely with engineering, product, and other teams to address and resolve issues quickly. Become a Contra product expert – focusing on user workflows, integrations, and platform functionality. Work with a sense of urgency, quickly identify root cause of issues, and ensure SLAs/turnaround times are met. Suggest process improvements and introduce best practices for operations. Provide regular insights and feedback on project status, achievements, and areas needing improvement. Keep our knowledge base updated, refine, and optimize help content to support user self‑service and automation. Enhance the efficiency of customer support operations, focusing on reducing response and resolution times. Continuously analyze performance metrics and processes to identify opportunities for further improvement and automation. Requirements: 2+ years in Customer Support. Experience troubleshooting technical issues. Strong communication and interpersonal skills; ability to build and maintain relationships with key stakeholders. Excellent problem‑solving skills and strategic thinking. Excellent verbal and written communication skills. Shift: Monday, Tuesday, Friday, Saturday, Sunday (9 am‑5 pm EST). Tools you'll be using: Intercom (primary tool) Retool HubSpot Notion Looker Total Comp: Extended health + dental benefits. We will provide you with a laptop on your start date. Interview Process Interview with the Recruiting Team (30 minutes). Interview with Hiring Manager (40 minutes). Paid Case Study + Presentation (45 minutes). Contra communicates with applicants through @contra.com domains only. We never ask for money from potential employees. For the latest job postings, visit Contra Careers. #J-18808-Ljbffr
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Customer Support
12 hours ago
Toronto, Canada LumiQ Full timeAt LumiQ, we’re on a mission to make professional education enjoyable. As a modern, audio-first learning platform, we empower accounting and finance professionals to fulfill their continuing professional development requirements through engaging podcasts. Over the past five years, we’ve cultivated a devoted customer base of over 1,000 corporate and...
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Customer Service Representative
2 weeks ago
Toronto, Canada Signature Flight Support Full timeSignature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...
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Customer Service Representative
2 weeks ago
Toronto, Canada Signature Flight Support Full timeSignature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...
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Freelance Desktop Support
11 hours ago
Toronto, Canada Sybex Support Services LLC Full timeExp: 2+ years Base Skill Set: - A+ Certification or equivalent experience - Good working knowledge of Active Directory - 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level. - Excellent customer service and communicationskills including providing VIP support - Experience...
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Customer Support
6 days ago
Toronto, Canada Bendigi Technologies Inc. Full timeBendigi Technologies, based in Toronto, is the fintech dev company behind some of the most popular finance apps in the Canadian mortgage space. Our flagship mobile app, Canadian Mortgage App, is Canada's most popular mobile app for mortgages and has attracted 1M users. CMA is also featured on the Apple App Store and Google Play with over 20K...
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Customer Support Lead
10 hours ago
Toronto, Canada Passage Full timeOur mission is to provide access to life-changing educational and career opportunities. Passage's platform empowers immigrants and international students by matching their talents with the most crucial workforce needs in their destination countries. We then work to provide financial solutions and connect them to the logístical support they need,...
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Customer Support Manager
2 weeks ago
Toronto, Canada Fenergo Full time**Description**: - Manage the day to day activities of the Customer Support Team - Set goals and monitor goals for team members - Hire, retain and develop team members - Act as point of escalation for customers in all matters related to support - Drive SLAs and KPIs defined for Support - Build strong relationships with the SaaS Engineering team in order to...
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Customer Support Specialist
1 week ago
Toronto, Canada Sodales Solutions Full time**Job Summary**: We are seeking a highly motivated **Customer Support Specialist** with a blend of technical understanding and communication skills. This role involves not only supporting customers and managing support tickets but also gathering detailed requirements and collaborating with internal teams to design effective solutions. You’ll be the...
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Manager, Customer Support
4 weeks ago
Toronto, Canada MaintainX Full timeJoin to apply for the Manager, Customer Support role at MaintainX MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT‑enabled cloud‑based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000...
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Manager, Customer Support
4 weeks ago
Toronto, Canada MaintainX Full timeJoin to apply for the Manager, Customer Support role at MaintainX MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT‑enabled cloud‑based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000...
